Business Analyst
Akaasa Technologies
Business Analyst/ Journey Mapping Fort Worth, TX Hybrid onsite requirement Must be onsite Tuesday, Wednesday, and Thursday Key Responsibilities Facilitate workshops with business and technology stakeholders to understand current and future-state client journeys Develop journey maps, service blueprints, process maps, and impact assessments Support business architects in evaluating value streams, organizational maturity, and operating model improvements Analyze end-to-end client experiences and identify opportunities for optimization Collaborate with UX, Business Architecture, and Intelligent Automation teams Work across multiple stakeholder groups to align priorities and improve business processes Support initiatives involving process mining, task mining, automation opportunities, and AI-enabled process improvements Translate discovery findings into actionable recommendations and operational improvements Assist with roadmap development and future-state planning Required Experience 5+ years of Business Analysis experience Strong workshop facilitation and stakeholder management skills Experience creating: Journey Maps Service Blueprints Process Flows Swim Lane Diagrams Impact Assessments Ability to communicate effectively with leadership and executive stakeholders Experience working across multiple business units and functional teams Strong analytical, communication, and problem-solving skills Preferred Experience Business Architecture exposure Value Stream Mapping Customer/Client Journey Design Service Design methodologies UX research or customer experience initiatives Process mining or task mining experience AI, Intelligent Automation, or Digital Worker initiatives Financial Services, Wealth Management, Banking, or Brokerage experience #J-18808-Ljbffr Akaasa Technologies
Vacancy posted 1 day ago
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