IT Project Manager

Role Description

As our IT Project Manager, you will lead and manage IT projects from kickoff through completion—ensuring they stay on schedule, within scope, and on budget. You’ll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery.

• Developing and managing project plans, timelines, and budgets
• Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
• Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
• Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
• Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
• Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
• Take the initiative to recognize, monitor, and address potential risks.
• Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
• Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
• Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
• Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
• Evaluate and offer feedback on project hour estimates that are non-technical
• Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

Qualifications

• Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience.
• Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required).
• Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast‑paced service environment.
• Proven ability to manage multiple IT projects simultaneously, coordinating cross‑functional teams to successful outcomes.
• PMP certification preferred (or other relevant project management credentials)

Requirements

• Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients.
• Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint).
• Hands‑on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.
• Familiarity with IT Service Management (ITSM) frameworks and best practices.

Benefits

• Salary Range: $90,000–$110,000/year
• Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
• Comprehensive coverage: Medical, Dental, and Vision coverage
• 401(k) plan with 4% company matching and immediate vesting
• Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
• Educational reimbursement for certification exams and access to company‑provided training resources
• Fun events and opportunities to connect with colleagues