Program Assistant

Program Assistant - OACJamaica Older Adult Center - Queens, NY 11432OverviewSalary Range $20.00 - $20.00 Hourly Position Type Full Time Education Level High SchoolDescriptionProgram Assistant – Jamaica Older Adult Center Location: Jamaica, Queens, NY Status: Full-Time Pay Rate: $20.00 per hour Schedule: Monday–Friday | 35 hours per weekJoin the Queens Community House Team! Are you organized, welcoming, and passionate about supporting older adults and strengthening community connections? Queens Community House (QCH) is seeking a dedicated Program Assistant to join our team at the Jamaica Older Adult Center.As a Program Assistant, you will play an important role in supporting the day-to-day operations of the Older Adult Center while helping create a welcoming, engaging, and supportive environment for participants.This position combines customer service, administrative support, data management, and hands-on program assistance. You'll work closely with center leadership, program staff, instructors, case workers, and community partners to ensure participants have a positive experience and access to meaningful programs and services.If you enjoy working with people, staying organized, and making a difference in your community, we'd love to have you join QCH!What You'll DoParticipant & Clerical SupportWelcome and assist participants and guests in person and by phone, providing accurate information and guidance.Create, print, and distribute flyers for programs, activities, workshops, and special events.Process and complete membership registrations for older adult participants.Manage daily scanning and manual entry of program activity and participant information.Provide general administrative and clerical support to the Older Adult Center team.Maintain a welcoming, organized, and professional reception and program environment.Data Entry & ReportingAccurately enter daily program activity units into STARS/Peer Place.Reconcile daily activity logs with entries in STARS/Peer Place to ensure accuracy.Prepare and submit monthly reports of activity units and daily activity sheets.Work collaboratively with the Database Manager to maintain accurate participant files and program data.Ensure required documentation is completed accurately and in a timely manner.Maintain confidentiality of participant and program information.Program & Center SupportAssist with setting up and breaking down meal spaces.Assist with meal distribution and other daily center operations.Support staff and instructors with program activities, workshops, and special events.Engage with participants and encourage participation in center programs and activities.Assist with outreach efforts to increase participation and strengthen community involvement.Help create a positive, inclusive, and respectful environment for all participants.Teamwork & Professional DevelopmentCollaborate with center leadership, caseworkers, program instructors, consultants, kitchen staff, and other team members.Participate in staff meetings, required trainings, and professional development opportunities.Adhere to QCH policies, procedures, and performance standards.Contribute to program evaluation and quality improvement efforts.Assist with the development and implementation of the annual training plan as assigned.Perform other duties and responsibilities as assigned in support of the Older Adult Center and QCH's organizational needs.QualificationsWhat You BringHigh school diploma or equivalent required.Previous administrative, clerical, customer service, community-based, or older adult services experience preferred.Strong organizational and time-management skills.Excellent verbal and written communication skills.Strong attention to detail and accuracy.Basic computer skills and the ability to learn databases and other technology systems.Ability to accurately enter, maintain, and reconcile information.Ability to interact professionally and respectfully with older adults, colleagues, families, and community members.Ability to work effectively both independently and as part of a team.Commitment to providing welcoming, respectful, and inclusive services to a diverse community.What You'll GetAt Queens Community House, you'll join a passion-led, mission-driven organization dedicated to enriching lives and building healthy, inclusive communities throughout Queens.QCH offers eligible employees a comprehensive benefits package that includes:Medical InsuranceDental InsuranceVision InsuranceLife InsuranceFlexible Spending Accounts (FSA)Paid Family Leave403(b) Retirement PlanUp to 27 days of annual leave — 17 days in your first year12 Sick DaysSpecified Federal Holidays OffProfessional Development, Training & Networking OpportunitiesQCH Paid Family Leave SupplementQCH supplements the New York State Paid Family Leave benefit to ensure eligible team members receive full pay during their approved leave.Benefits are subject to applicable eligibility requirements and plan terms.Make an Impact in Your CommunityEvery day, QCH employees help create opportunities for people to connect, learn, participate, and thrive.As a Program Assistant at the Jamaica Older Adult Center, you'll be an important part of the team helping older adults remain engaged, connected, and active in their community.Bring your skills, compassion, and energy to QCH—and make a difference every day.Ready to Join the QCH Team?If you're looking for meaningful work where you can support older adults and contribute to a vibrant community, we invite you to apply today!Join Queens Community House and help us build healthy, inclusive communities throughout Queens.Equal Employment OpportunityQueens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.Drug-Free Workplace.