Production Support Engineer

Production Support Engineer

Hybrid (Charlotte, NC)

12 Month Contract

Estimated Pay Rate: $60-70/hr

We're looking for a Production Support Engineer to support critical third-party integrations within a consumer banking environment. This role is focused on production support, incident management, troubleshooting, and root cause analysis , not application development.

What You'll Do

• Investigate and resolve production incidents across applications, APIs, and integrations
• Perform incident triage and identify root causes
• Partner with internal teams and external vendors to drive issues to resolution
• Monitor production environments and manage support tickets/escalations
• Create dashboards, operational documentation, and support processes
• Identify recurring issues and recommend improvements

What We're Looking For

• Experience in Production Support, Application Support, Operations, or Technical Support
• Strong troubleshooting and problem-solving skills
• Experience with incident management and ticketing workflows
• Ability to independently investigate complex technical issues
• Strong communication and stakeholder management skills
• Ownership mindset with excellent follow-through

Nice to Have

• API and integration troubleshooting experience
• Experience with Dynatrace, Splunk, ServiceNow, Jira, Confluence, or Power BI
• Understanding of application architecture and system integrations
• Experience working with third-party vendors and monitoring tools

ABOUT EIGHT ELEVEN:

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.