Customer Service Representative

Job Description

Job Description

Description:

General Summary:

The customer service / inside sales associate provides a critical role in customer interface, and is part of a team responsible for providing a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long term business relationships. An NT Window customer service / inside sales associate should always act in the best interest of the company and the customer, applying sound ethics and a service-minded orientation.

Positions reporting to this position:

• N/A

Duties and Responsibilities:

• This position is the primary internal customer contact point for service and information regarding products, prices, availability, and product uses.
• This position provides technical support for customers, including but not limited to, preparing quotations, promoting solutions and services, processing orders, arranging deliveries, invoicing, and processing product returns.
• It is the responsibility of this position to ensure that all inquiries are addressed completely and all transactions necessary to support the quote and order fulfillment process meet customer expectations

Requirements:

Education and Training Requirements:

• High school diploma or equivalent preferred but not required
• Bilingual preferred but not required

Experience Requirements:

• Minimum of one (1) year experience in customer support/service and/or inside sales (window & door industry or related field preferred)
• Minimum of one (1) year experience in window & door manufacturing or related field preferred but not necessary.

Special Skills Required:

• The role calls for unfailing customer orientation, verbal fluency, and precise written communication.
• Teamwork and collaboration within all levels of management and staff,
• A high regard for ethics, and strong organizational awareness.

Physical Demands:

• Regularly required to sit and talk/hear.
• The employee is occasionally required to stand; walk and use hands to handle, or feel.
• The employee must occasionally lift and/or move up to 25 pounds.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.