Account Manager

Job Description

Job Description

We are looking for an Account Manager to join our team in Ventura, California in a contract opportunity with the potential for a long-term role. This role is ideal for a customer-focused individual with experience in medical customer service who can manage follow-up activities, resolve account issues, and provide a high standard of support across multiple communication channels. The position requires strong attention to detail, confidence working within healthcare-related systems, and the ability to adapt to changing business needs while maintaining compliance and service excellence.

Responsibilities:
• Manage incoming leads from partner departments, take appropriate follow-up actions, and present relevant product or service solutions to customers.
• Investigate customer concerns thoroughly, determine the appropriate resolution, and communicate updates clearly and effectively.
• Maintain accurate account documentation by entering and updating required information in designated systems in accordance with compliance standards.
• Handle community voicemail and inbound customer inquiries promptly, ensuring each interaction is addressed with care.
• Contribute to departmental performance goals by completing assigned tasks efficiently and participating in ongoing training and development.
• Build productive working relationships with customers and colleagues to support a collaborative and service-driven environment.
• Apply company policies, departmental procedures, and quality expectations consistently in daily work activities.
• Remain flexible with scheduling and workload priorities to meet evolving operational demands.
• Follow workplace safety standards, housekeeping expectations, and other duties assigned by department leadership.• 3+ years of experience in medical customer service, account support, or a related call center environment.
• Hands-on experience with healthcare and customer management platforms such as Allscripts, Cerner, CRM tools, and EHR systems.
• Strong ability to manage inbound calls, research issues, and deliver clear resolutions to customers.
• Working knowledge of authorizations, benefits, and billing functions within a healthcare-related setting.
• Proficiency with computer programs and data entry, with close attention to accuracy and record maintenance.
• Ability to balance quality expectations with productivity goals in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to work effectively across teams.
• Reliable flexibility in scheduling to support changing business and departmental needs.