Administrative Support Specialist-Tool Support

Administrative Support Specialist Seeking an Administrative Support Specialist to manage tool support operations for our agent teams. The ideal candidate thrives in a fast-paced, multi-site environment and can juggle competing priorities without dropping the ball. This role is the operational backbone for agent tool access - ensuring agents have what they need to work, resolving basic tool issues, and cleanly closing out access when agents leave. Job Duties & Responsibilities Tool Provisioning: Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day one Basic Troubleshooting: Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate team Cross-Functional Liaison: Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolved Deprovisioning: Promptly revoke tool access for agents who exit the team (attrition), ensuring compliance and security standards are met Tracking & Organization: Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sites Communication: Provide clear, timely updates to stakeholders (trainers, managers, IT/support teams, agents) on provisioning status and issue resolution Required Skills & Experience Strong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errors Excellent written and verbal communication skills Comfortable working cross-functionally and following up with multiple teams to drive issues to resolution Basic technical aptitude comfortable learning new tools/systems and performing first-level troubleshooting Ability to work efficiently and meet deadlines tied to class start/end dates Prior experience in administrative support, IT support, or operations coordination preferred Proficiency with ticketing systems, spreadsheets, or tracking tools a plus Accylerate, LLC