Billing Representative

This position follows a hybrid schedule with 1 in-office day per week. Our office is located at 228 Billerica Rd, Chelmsford, MA.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

Under general supervision, is responsible for monitoring, processing, and balancing all activities related to manual and electronic payment processing and posting. Performs data entry of account payments and resolution of posting errors and credit balances. Works closely with third party payers to research and resolve outstanding issues, variances, credits or missing checks related to remittance advice. Identifies opportunities to improve the receipt control and reporting process and assists the supervisor in the implementation of new policies and procedures. 

This position is full time, Monday - Friday, 4 days at home and 1 day onsite after training. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:15 am - 4:30 pm.

We offer 12 weeks of paid training. The hours during training will be determined based on the trainer's schedule. Training will be conducted onsite.

Primary Responsibilities:

• Monitor, process, and balance all activities related to manual and electronic payment processing and posting 
• Perform data entry for account payments and resolve posting errors and credit balances 
• Collaborate with third-party payers to research and resolve outstanding issues, variances, credits, and missing checks related to remittance advice 
• Assist the supervisor in implementing new policies and procedures

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in medical billing
• Understanding and experience working with third-party payer(s), including insurance products, claim and denial management processes, credit analysis and resolution and CPT and ICD-10 coding.
• Knowledge of electronic payment posting systems and processes
• Knowledge of cash control procedures, accounts receivable control procedures and bookkeeping 
• Ability to come onsite for 3 months for training
• Ability to work full time, Monday - Friday, 4 days at home and 1 day onsite after training. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:15 am - 4:30 pm.

Telecommuting Requirements:

• Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Attention to detail as well as good analytical and problem solving skills is essential.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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