Customer Support & Dispatch Specialist Lahore, Pakistan

We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential. Qualification: Diploma or Bachelor’s Degree Experience: 1-2 years Responsibilities Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner. Provide timely and accurate information regarding products, services, and policies. Troubleshoot and resolve customer issues or escalates to the appropriate department when necessary. Document customer interactions in the CRM system and track follow-up actions. Identify and suggest improvements to processes to enhance the customer experience. Collaborate with other team members and departments to ensure a smooth customer experience. Stay updated on product and service updates to provide accurate support. Requirements Diploma or Associate’s or Bachelor Degree 1-2 years of customer service experience Proficiency inCRM systems Strongcommunication skills(verbal and written) Ability toresolve customer issues Excellentproblem-solvingandmultitaskingabilities Familiarity withcustomer support softwareandticketing systems Positive customer-focused attitude Ability to workindependentlyand as part of ateam Maintainprofessionalismin high-pressure situations #J-18808-Ljbffr Softsquare