Call Center Specialist CSR - BCS Program

Customer Service Representative (BCS)

Onsite Position

$21.00 per Hour

Monday through Friday, 8:00 AM to 4:30 PM

Weekends Off!

Make a Difference with Every Conversation

Are you a caring and empathetic customer service professional who enjoys helping people through challenging situations?

Do you thrive in a role where you can listen, solve problems, and provide meaningful support instead of rushing callers off the phone?

If you're looking for a rewarding career with a consistent weekday schedule and the opportunity to make a positive impact every day, we'd love to hear from you!

About the Role

As a Customer Service Representative (BCS) , you'll serve as the first point of contact for individuals seeking assistance with important social service programs. Every call is an opportunity to provide guidance, answer questions, and deliver exceptional customer care with professionalism, patience, and empathy.

Your ability to actively listen, communicate clearly, and resolve concerns efficiently will help ensure every caller receives the support they deserve.

Outstanding attendance and reliability are essential for success in this role.

What You'll Do

• Answer high-volume inbound calls from program applicants and recipients.
• Provide accurate information regarding social service programs and benefits.
• Document all customer interactions thoroughly and accurately.
• Follow established scripts, policies, and procedures.
• Research questions and resolve issues while maintaining quality standards.
• Demonstrate compassion and empathy when assisting callers in difficult situations.
• Handle confidential and sensitive information with professionalism.
• Identify trends in customer inquiries and communicate them to leadership.
• Meet and exceed daily goals for customer service, call quality, and productivity.

What We're Looking For

We're seeking professionals who genuinely enjoy helping others and can remain calm, patient, and solution focused during every interaction.

Successful candidates have:

• Exceptional customer service skills
• Strong active listening and communication abilities
• Compassion, patience, and empathy
• Excellent problem-solving and conflict resolution skills
• Strong attention to detail and documentation accuracy
• Ability to multitask while navigating multiple computer applications
• Confidence working in a structured, high-volume call center environment
• Dependable attendance and punctuality

Minimum Qualifications

• High School Diploma or GED required
• Minimum of 6 months of call center experience
  
  OR
• Associate degree (or higher) may substitute for the required call center experience
• Must be at least 18 years of age
• Ability to pass a 30 WPM typing test

What We Offer

Competitive pay of $21.00 per hour
Paid training

Monday through Friday schedule

No nights or weekends !
Supportive team environment
Meaningful work helping individuals access important community resources
Opportunity to build valuable customer service experience

Apply Today!

If you're passionate about helping people, enjoy solving problems, and want to work in a role where empathy and customer care truly matter, we'd love to meet you.

Apply today and take the next step toward a rewarding customer service career!

Job Requirements

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.


We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.


MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.


We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!


MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.


Get started on your career journey today! Apply to become a part of the MMC Team!


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.