Underwriting Operations Manager

Operations Manager

At Responsive, you'll enjoy:

• Comprehensive benefits: EMPLOYER COVERED medical, dental & vision insurance, along with wellness & mental health programs.
• Retirement savings: 401(k) with company match.
• Professional development: Company invests in your training (and required licensing).
• Supportive environment: Collaborative, inclusive, and data-driven culture.

Founded in 2007, Responsive is a rapidly growing, largely management owned auto insurance provider based in Plantation, Florida. Responsive partners with insurance agents across the state to deliver simple, affordable, and hassle-free coverage—while ensuring a top-tier claims experience.

At Responsive, our name reflects our fast-moving, problem-solving mindset. We're growing rapidly and looking for employees who want to shape the company's future and drive real impact. We value our team, offering paid employee benefits, company-matching 401(k), and a collaborative work environment.

Join us and be part of a company where your ideas matter, your work fuels growth, and your team feels like family.

What You Will Do:

As the Operations Manager, you will lead our Underwriting and Customer Service teams, driving efficient operations, innovative options, and service excellence. This newly developed role requires a self-starter who can take ownership of the department—identifying opportunities, implementing change, and fostering a high-performing culture.

Key Responsibilities:

• Provide strong leadership to contact center associates
• Drive call center to achieve and exceed key performance indicators including productivity, efficiency, quality, accuracy, customer satisfaction, attendance, retention, staffing utilization, and financial performance
• Champion the culture, including collaborating on new policies, procedures, and training
• Provide one-on-ones, team meetings, training, and coaching that will drive communication, performance, recruiting, and retention
• Monitor key performance indicators to track progress and identify areas of improvement
• Develop and implement strategic plans to achieve company goals and objectives
• Provide senior leadership and guidance to the operations team
• Must be available to team members on Saturdays, either onsite or remotely
• Other duties as assigned

What We're Looking For:

• Education: Bachelor's degree required; master's degree preferred
• Experience: Minimum of 2-3 years of management experience; insurance experience is a plus.
• Skills: Strong problem-solving, analytical, and conflict resolution abilities. Proficiency in Microsoft Office Suite.
• Mindset: Adaptable, team-focused, and thrives in a fast-paced, evolving environment.

Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.