Operations Manager, National Events

Operations Manager, National Events

This is a full-time, onsite position based in Fort Lauderdale, FL. If you're an experienced operations leader who thrives in high-volume, fast-paced environments where execution, accountability, and problem-solving matter, this is your opportunity to lead at scale. As our Operations Manager, National Events, you will oversee a critical function responsible for executing thousands of seminars each month across the United States—ensuring the right venues are secured, logistics are aligned, and teams are operating with precision.

In this role, you'll lead and develop a team of Event Specialists while driving operational excellence across a nationwide seminar program. You'll work cross-functionally with Sales, Marketing, and field leadership to ensure seamless coordination, resolve challenges in real time, and continuously improve processes. Supporting a program that delivers more than 5,000 seminars each month, your ability to lead people, optimize operations, and make sound decisions in ambiguous situations will directly impact business performance and growth.

About Us

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean.

What You Will Do

Reporting to our Sr. Director, Marketing Operations, your main responsibilities will include:

• Leading, coaching, and developing a team of Event Specialists, setting clear expectations and driving accountability for performance, including achieving 100% monthly venue booking and confirmed reservations.
• Overseeing nationwide venue sourcing and database management, expanding MASA's network of high-quality venues to support growing market coverage.
• Directing all booking, confirmation, and scheduling activities to ensure seamless seminar execution while minimizing cancellations, reschedules, and disruptions.
• Negotiating and approving venue, food, and beverage costs while establishing standardized processes that ensure quality and cost efficiency.
• Serving as the primary escalation point for venue-related challenges, resolving issues quickly while strengthening long-term partner relationships.
• Partnering with Sales, State Directors, and Marketing teams to align scheduling, improve coordination, and drive operational efficiencies.
• Monitoring seminar capacity, utilization, and scheduling to optimize attendance and reduce gaps or inefficiencies.

What You Bring

• 5+ years of experience in operations, logistics, or high-volume hospitality, catering, or restaurant environments.
• 4–6 years of direct people management experience, with a track record of coaching teams and driving performance.
• Experience managing employee performance and addressing employee relations matters in partnership with HR.
• Strong analytical and problem-solving skills, with the ability to make decisions in fast-paced and ambiguous situations.
• Proven experience in vendor management and negotiation.
• Advanced proficiency in Microsoft Excel and other Microsoft Office tools.
• Experience with project management tools (e.g., Wrike, Monday.com) preferred.

What We Will Provide You

• Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don't."
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

This is a high-impact leadership role where you'll operate at the center of a nationwide events engine, balancing people leadership, operational execution, and cross-functional collaboration. You'll have the opportunity to shape processes, improve performance at scale, and lead a team that directly supports MASA's mission by helping more families access critical emergency transportation coverage.