Operations Manager

Adecco is assisting a local client recruiting for an Operations Manager opportunity in Boulder, CO with an onsite work schedule. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is an American search engine company. If Operations Manager sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for Operations Manager include but are not limited to:

• Ideate, launch, and scale solutions that improve operational efficiency, customer experience, and/or success metrics (e.g., cost savings, capacity planning, time savings) at a pod, market, regional, or global level, with minimal guidance.

• Publish and communicate operational metrics/KPIs with minimal guidance.

• Drive creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.

• Manage customer experience for end-to-end programs, policies, and operations, with limited guidance.

• Make key contributions to execution of projects to generate impact and solve scaled operations problems. Help partner with relevant teams on project scoping, execution, and management.

• Drive operations (that are in compliance with legal, risk, financial, privacy guidelines) with supplier/internal partners by contributing to operational leadership to the workflow and engaging service provider teams to ensure supplier/internal teams are operating effectively. Contribute to development of operations review process to gain insights into performance. Strategize closely with quality specialists or directly with suppliers, depending on the vertical, to ensure that suppliers are meeting SLAs and PRDs and deliver business reviews summarizing supplier performance and exchanging feedback on overall scaling strategy with minimal guidance.

• Make key contributions to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures with minimal guidance (e.g., manage utilization, eliminate non-productive activities, create cross-site efficiencies, influence automation and robotics enhancements).

• Drive key contributions to sharing and scaling of successes, opportunities for improvement, best practices, and learnings internally and externally as appropriate (e.g., case studies, industry events, training contributions).

• Perform supplier/internal selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project with minimal guidance.

• Provide feedback to service providers and internal stakeholders on how processes/products may be improved to simplify complex workflows and scale the operation with minimal guidance. Work with partner teams (e.g., service provider teams, internal teams) to set up and implement process improvements and changes with minimal guidance. Define and implement workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution with minimal guidance.

• Answer questions within SLA, resolve employee query exceptions and escalations, address employee-facing queues, determine highest volume ticket types and streamline/eliminate accordingly, with limited guidance.

• Work with stakeholders to help them understand policies and processes and assist other stakeholders on escalations/exceptions, with limited guidance.

• Contribute to management of strategic relationships with key stakeholders to deliver or manage operations and processes with minimal guidance.

• Participate in and help drive meetings with stakeholders to identify business objectives and requirements for operations. Make key contributions to delivery of business requirements with the right supplier/internal strategy (right MSP, right location at the right cost, budget).

Candidates Operations Manager must meet the following requirements to be considered:

• 5 years of experience managing warehousing and supply chain operations.

• 5 years of experience working with, supervising, and managing third party logistics relationships.

• Brings demonstrated expertise in content strategy and content design to architect user-centric information journeys, establish structured content standards, and optimize end-to-end knowledge workflows.

What's in this Operations Manager position for you?

• Pay: $ 85.07/hr.


• Shift: Onsite, M-F; 8 AM - 5 PM

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses.

This Operations Manager is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Operations Manager position at Adecco, apply today!

Pay Details: $85.07 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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