Medical Scheduler

Pay: $18.00 per hour Job Type: Full-Time FLSA Status: Non-Exempt Reports To: Administrative Director, Practice Administrator, Practice Owners Position Summary The Patient Care Coordinator (Scheduler) is responsible for providing exceptional customer service while managing incoming calls, scheduling appointments, and ensuring patients have a positive experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast‑paced medical office. Essential Responsibilities Patient Scheduling & Call Center (90%) Answer incoming calls promptly and professionally. Monitor appointment voicemail messages and return calls in a timely manner. Schedule patient appointments following office guidelines. Accurately enter and update patient information in the medical record. Transfer calls to the appropriate staff members as needed. Contact patients to reschedule appointments due to provider schedule changes. Communicate patient emergencies to the appropriate clinical staff or provider immediately. Notify management of any issues with the phone system. Respond to patient questions and concerns with professionalism and excellent customer service. Follow all office policies, procedures, HIPAA, and compliance guidelines. Complete additional duties as assigned. Office Support (10%) Maintain a clean and organized work area. Assist other departments as needed. Qualifications High school diploma required. Certificate from a medical training program is helpful but not required. Previous medical office or customer service experience preferred. Skills & Abilities Excellent communication and customer service skills. Professional, courteous, and compassionate demeanor. Strong attention to detail and organizational skills. Ability to multitask in a fast‑paced environment. Basic typing skills. Ability to learn medical software systems. Physical Requirements Ability to sit for extended periods while performing computer and phone work. Ability to stand, walk, bend, stoop, and reach throughout the workday. Ability to lift and move up to 20 pounds. Occasional evening hours may be required based on business needs. Work Environment Indoor medical office environment with moderate noise levels. Works both independently and as part of a team. Occasional travel between office locations may be required to provide coverage or retrieve materials. TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr Trinity Employment Specialists