Service Delivery Coordinator

Bluebird Fiber is a premier fiber telecommunications provider delivering internet, data transport, and related services to carriers, businesses, schools, hospitals, and other enterprises across the Midwest. Position Purpose The Service Delivery Coordinator is a member of the Operations Team that manages the timely delivery of Bluebird Fiber’s services. The Coordinator oversees the post‑sales management of the service delivery lifecycle in accordance with established processes, requiring a strong customer focus, organizational and project management skills, and the ability to work in a multi‑disciplinary team environment. Primary Responsibilities Support sales objectives with timely delivery of service orders and management of internal and external implementation processes Input and maintain customer orders using provisioning systems and processes Coordinate with engineering and operations groups to ensure proper documentation of Bluebird Network’s services (ASR’s, FOC’s, DLR’s, LOA’s, Activation Notifications, etc.) and timely completion of orders for customer acceptance testing Submit and track orders to third‑party network providers, as required Act as customer liaison throughout the post‑sales process Work with finance to track and approve cost of goods sold for all third‑party orders Provide support for customer appreciation events and other marketing events Other tasks as may be needed from time to time Education & Experience 3 to 5 years in a sales support environment Two‑Year College or Technical School degree or equivalent experience (preferred) Telecommunications experience (preferred) Skills and Abilities Highly motivated self‑starter with strong customer orientation and responsiveness to customer concerns and needs Excellent oral and written communication and organizational skills Strong PC skills (Microsoft Office Suite) Ability to multi‑task and adapt to process changes in a demanding working environment Knowledge of Telecommunication Industry standard LEC GUI systems (preferred) Bluebird is an equal opportunity employer. #J-18808-Ljbffr Bluebird Fiber