Service Delivery Coordinator

Service Delivery Coordinator

Are you ready to help a growing business excel at the next level? Our Service Delivery Coordinator will collaborate across our team, aligning all details to create the best customer outcomes each day. The best candidate for this role is driven by customer satisfaction and is highly organized and collaborative. The Service Delivery Coordinator is responsible for managing and responding to incoming customer requests and creating work orders on technician schedules to deliver repair services. They will collaborate with technicians and sales as needed to ensure all details are accurate and updated as needed. They will support the sales process by creating and distributing estimates and visiting customer sites to assess and propose repair services. They will be an expert in our systems to identify the most efficient methods to achieve needed results across all stakeholders. Additionally, the Service Delivery Coordinator will work to ensure we are compliant with customer requirements and will help to manage and run our office efficiently.

Duties and Responsibilities

Scheduling

• Respond to and fulfill incoming customer requests
• Reach out to customers as needed to gather additional information, to provide instructional information for repairs, and to reschedule as needed
• Collaborate with sales, technicians and support center to ensure repair work orders are scoped accurately

Sales Support

• Create and distribute estimates based on sales and customer requests
• Visit customer sites to walk units when requested
• Utilize data and reports to support the sales channel

Administrative

• Provide insurance and compliance documents to ensure our records are current with all customers
• Update systems to ensure customer data is always current and accurate
• Support office and team functions and activities

Required Qualifications

• Proven success in exceeding customer expectations
• Excellent communication and collaboration skills
• Highly organized
• Proficient with Microsoft Office Suite
• Professional, caring and service-minded
• Licensed to operate a passenger car and have a clean driving record
• Excitement and energy to support a busy team with compassion and leadership

Preferred Skills

• 5-10 years administrative and/or office support experience

Benefits

• Competitive salary
• Paid holidays and time off
• Usage of company car or mileage reimbursement when needed
• Company-provided mobile phone for job duties
• Monthly wellness stipend

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.

Our Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

Serve Others

• Put Relationships First
• No Jerks
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants