Case Management Supervisor

Case Management Supervisor-48th Ave

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths, as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

Purpose Of Position:

• Applies appropriate trauma-informed techniques and standards in program development and service delivery.
• Works collaboratively with Women's Emergency Shelter Leadership to uphold and implement program vision, goal development, program oversight, and community relationships.
• Model and ensure compliance of all policies, procedures, and best practices.
• Works collaboratively with Women's Emergency Shelter Associate Director of Participant Success to ensure coordination of staff development and competencies.
• Provides new employees orientation, training, and on-the-job training as outlined by Women's Emergency Services' training plans.
• Collects and provides accurate and timely statistical data to meet reporting requirements, goals, and outcomes.
• Provides input for performance measurements, monitors performance measurements, and recommends program or process improvements.
• Maintains professional ties with service and programming providers by ensuring a positive experience while providing services within the shelter.
• Ensure direct reports are performing comprehensive assessments of shelter participants within established guidelines through interviewing, record review, and other appropriate auditing methods.
• Ensure direct reports are appropriately determining the necessary level of intervention by evaluating shelter participant data.
• Ensure direct reports are developing, implementing, and modifying service plans with shelter participants.
• Ensure direct reports are monitoring and assessing shelter participant progress towards identified goals and service plans.
• Ensure direct reports maintain accurate and up-to-date case records and documentation.
• Provide regular auditing to ensure consistency, documentation standards are being met, and service delivery equity.
• If necessary, provide direct case management to individuals during periods of transition to ensure continuity of service delivery within the shelters.
• Provides and models crisis intervention and supportive services to assist shelter participant(s) in reaching their own goals.
• Completes necessary administrative duties (paperwork, etc.) timely and accurately.
• On-call for consultation and intervention after hours and on weekends.
• Provides physical presence at both Smith Road and 48th Avenue shelter locations as determined by the Associate of Participant Success.
• Promotes and adheres to Catholic Charities' vision, mission, values, and Code of Ethics.
• Models Catholic Charities' commitment to treating all persons with respect and dignity.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Regular and predictable attendance.

Other Duties And Responsibilities:

• With the support of the Women's Emergency Shelter Associate Director of Participant Success oversees case management services while providing direct supervision to members of the Case Management Team.
• Acts as a counterpart and secondary contact to other Case Management Supervisor(s), when necessary.
• This role will spend an estimated 75% of allocated time in the shelter for training, coaching, mentoring, project planning and implementation. An estimated 20% of their time engaging with participants, volunteers, and/or on the floor and an estimated 5% engaging with partners, administrative duties, and other assigned tasks.
• Assists with special community outreach/projects.
• Promotes and markets the services to the community.
• Good steward of Agency human, financial and capital resources
• Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
• Participates in staff trainings and programs as required.
• Any other tasks or duties as assigned.

Supervisory Responsibilities:

Will directly oversee Social Caseworkers as assigned by Associate Director of Participant Success. May provide support in a supervisory capacity to Shelter Team members during on-call hours or when acting as a secondary contact to other site leadership.

Requirements:

Qualifications:

• Minimum two years' experience in managing low-barrier shelters.
• Preferred to have generalist knowledge operation functions within a shelter environment.
• Generalist knowledgeable about the operations of a low-barrier, trauma-informed drop-in emergency shelter, and how these responsibilities are specifically distinguishable from a residential or transitional housing program.
• Preferred demonstrated experience in supervision in a case and crisis management environment.
• Preferred understanding of agile project management.
• Ability to work effectively within the framework of Catholic teachings.
• Strong organizational, communication, interpersonal and presentation skills.
• Ability to effectively lead and motivate staff through application of Agency values.
• Intermediate to advanced knowledge of computers to input information, maintain client and program data, create and generate reports, and create communications.
• Knowledge of the service population's cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Bilingual English/Spanish preferred.

Education and/or Experience:

Master's degree in Social Work (MSW), Human Services, or assigned specialty area from accredited university and two years' experience in a related human services, homeless, mental health or substance abuse field; or Bachelor's degree (BA/BS) in Social Work or assigned specialty area from accredited college or university and three years' experience in a related human services, homeless, mental health or substance abuse field; or equivalent combination of education and experience.

Compensation & Benefits:

Salary: $30.00 per hour. $1.00 bilingual differential. Full Time.

Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:

• Shift is Full Time
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent's premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

**Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

Are You Ready To Join Our Team?

If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers.

We look forward to meeting you!

We conduct background checks as part of our hiring process.

Drug-Free Workplace

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law