Salesforce Analyst
$110k - $125kTata Consultancy Services
Overview A Salesforce Analyst bridges business stakeholders and IT, optimizing Salesforce CRM to meet business goals. Responsibilities include gathering requirements, creating documentation, configuring solutions, maintaining data quality, reporting, enhancing user experience, and supporting system adoption. Core Responsibilities Requirement Gathering & Documentation: Elicit, analyze, and document business requirements, turning them into technical specs and user stories. System Configuration & Optimization: Configure Salesforce (reports, dashboards, workflows, fields, page layouts) to improve efficiency. Stakeholder Communication: Act as the liaison between business users and IT teams, managing expectations and priorities. Testing & Training: Perform User Acceptance Testing (UAT) and conduct training for end-users to ensure high adoption rates. Data Analysis & Maintenance: Ensure data integrity within the Salesforce platform and provide insights to leadership. Roles & Responsibilities Salesforce Proficiency: Deep knowledge of Salesforce configuration, standard objects, reports, and dashboards. Analytical Skills: Ability to analyze business processes and identify areas for improvement. Communication Skills: Strong verbal and written skills for technical documentation and stakeholder management. Project Management: Experience working in Agile or Waterfall methodologies. Certifications: Salesforce Administrator certification required; Salesforce Business Analyst certification preferred. Qualifications Deep knowledge of Salesforce configuration, standard objects, reports, and dashboards. Analytical, strong communication, and project management skills. Agile or Waterfall experience. Required: Salesforce Administrator certification; Preferred: Salesforce Business Analyst certification. Compensation Salary Range: $110,000‑$125,000 per year. #J-18808-Ljbffr Tata Consultancy Services
Vacancy posted 2 days ago
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