Dental Receptionist Trainee

Job Title

Essential Duties

Check-in

Greets patients, treating all with equal respect and courtesy

Ensures all patients sign in

Prepares charts

Accurately registers patients (sets insurance, sets sliding scale, checks eligibility, updates demographics at each visit)

Ensures patient forms are filled and signed, alerts set in Dentrix

Ensures all patient information is accurately placed in Dentrix, following Dentrix Administrator and Billing Department guidelines

Informs patients of charges (potential) for the current days visit

Informs patients of outstanding balances and ensures that patients have all outstanding balances paid before routine care is provided

Advises walk-in patients of walk-in protocol

Advises scheduled patients, if provider is behind schedule. Offers to reschedule if patient does not wish to wait

Informs provider through Dentrix or intercom the status of patient visit for the day (if patient will be late, cancellations etc.)

Monitors walk-in flow and follows guidelines for walk-in pre-screening

Check-out

Collects cash/visa/checks from patients and provides receipts to all patients. Verifies all personal checks w/ Vericheck and legibly writes approval number on all checks

Informs patient of all possible payments expected for next visit procedures

Cross-checks all charges (including Medicaid) with set insurance, Medicaid or sliding scale. If there are discrepancies, this is corrected/addressed according to Billing Department recommendation

Issues refunds or refund requests according to department guidelines

Issues next appointment cards with date/time/provider/possible charges for all patients

Supports and promotes recall for all patients

Maintains record of cash in cash box/pouch

Turns in payments from patients at the end of the day to Billing Department (ensures 2nd count of collections Director, Office Manager or available billing staff)

Miscellaneous

Pulls and files charts, x-rays and returning referrals

Submits treatment preauthorization requests and documents their return

Reconfirms patient appointments and documents this in Dentrix

Answers phones and clears phone lines

Facilitates accurate internal and external referral (Quest, CCMC, Specialists, KPHC departments, physician etc.) and documents their return

Submits Day Reports through Director

Purges charts according to department guidelines

Schedules providers according department guidelines

Inventories and orders forms and front supplies

Maintains list of patients available on short notice

Arranges for interpreters

Other Duties

Perform other related duties as assigned

Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

Minimum Qualification Requirements

Skills/Knowledge:

Basic mathematics skills, computer and electronic record skills preferred.

Ability to work with people of all ages and backgrounds.

Education:

High School Graduate

AA certificate preferred

Language:

English/Chinese speaking preferred

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.