Account Manager

Job Description

Job Description

Who We Are:

DELVE DEEPER is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media.  We act as one highly functioning team that is powered by our professional “Fire in the Belly”, with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.

We deliver digital marketing management, first-party data science and consulting, and adtech/martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.

DELVE DEEPER has been recognized as Built In Colorado’s “Best Places to Work” for the past four years in a row. Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don’t get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.

DELVE DEEPER is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.

Headquartered near Boulder, Colorado, DELVE DEEPER also has offices in Warsaw and Minsk, as well as team members in 10 other countries.

What We’re Looking For:

We are looking for an experienced and performance-driven Account Manager with a passion for digital marketing, data, and technology to join our team in Boulder, Colorado! As a Client Advisor / Account Manager, you will be accountable for an assigned book of business, clients’ strategy, road mapping, and ultimately, for our clients’ success
What You Will Do:

Be the Client’s Trusted Partner

• Own client relationships and ensure strategic alignment.
• Lead media, data, and technology initiatives that deliver measurable impact.
• Guide clients through onboarding, planning, and performance reviews (QBRs, business reviews).
• Translate client goals into clear plans for internal teams.
• Track client satisfaction and drive continuous improvement.

Drive Growth & Revenue

• Manage and grow a portfolio of accounts by 20% YoY.
• Identify upsell opportunities and craft tailored proposals.
• Work with Sales and Partnerships to bring new ideas and tools to clients.

Collaborate Across Teams

• Direct internal teams to deliver on client objectives.
• Use standard processes and tools to streamline execution.
• Develop strategic briefs and ensure clear communication across teams.

Partner with Tech Vendors

• Understand and advocate for our adtech and martech solutions.
• Build joint account plans with technology partners.

What You Bring:

• 7+ years in digital marketing, with 3+ years in a client-facing role or leadership position on the client side
• Experience managing large campaigns ($20M+), preferably in one of the following industries: Financial Services/insurance, Travel, Non-Profit/Charities
• Hands-on knowledge of performance media (SEM, paid social, programmatic).
• Strategic thinker with strong presentation, communication, and storytelling skills.
• Comfortable leading conversations on media, data, tech, and analytics.
• Highly organized, collaborative, and results driven.

What Delve Deeper Offers:

• Health Benefits: Comprehensive (100% company-paid) health coverage for employees & their families, including medical, dental, and vision insurance. We also offer FSA and HSA health options with a company contribution.
• Other Benefits: Life Insurance and Disability Coverage
• Retirement Plan: 401(k) plan with a 4% match/company contribution
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays
• Parental Leave: Up to 3 months of paid time off for new parents
• Wellness Program: $1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)
• Beautiful Office & Workspace: Newly built and designed office exclusively for Delve Deeper with local restaurants, shopping, and hiking/biking trails. Large common areas filled with snacks, beverages, and regularly catered meals!
• Hybrid Working Model: Tuesdays, Wednesdays, and Thursdays in-office with the option to work from home on Mondays and Fridays

The base salary range for this position is $90,000-$110,000. In addition, you will be eligible for an annual performance-based bonus tied to individual and company-wide goals and objectives. This bonus structure is designed to reward exceptional performance and contributions toward Delve Deeper's overall success.

Delve Deeper is an equal opportunity employer. We believe that diversity enriches the workplace, and we are committed to growing our team with the most talented and passionate people from every community. Delve Deeper strives to create a culture of unity and respect, and to that end, we have a zero-tolerance policy for behavior that promotes harassment, hate, and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.