Assistant Property Manager

Job Description

Job Description

Job Description: Assistant Property Manager

Position Title: Assistant Property Manager
Employment Type: Full-Time

Company Overview:
PCP is a multifamily development company focused on land acquisition, development, and long-term holdings in high-growth lifestyle markets.

Job Overview:
Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.

Key Responsibilities:

• Maximize rent growth at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Ensure all OneSite data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
• Accounting month end functions and reporting to ensure accuracy for all financial transactions
• Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
• Assist with accepting move out notices, service requests and resident transfers.
• Process invoicing for all vendor payments.
• Process move in and move out accounting to ensure accurate billing for all apartments.
• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
• Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
• Assist in monitoring compliance with Fair Housing regulations and other laws as they relate to property specific guidelines in occupancy standards
• Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
• Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
• Complete a daily inspection of the property and market-ready units
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Advise Community Manger of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
• Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
• Manage resident relations issues, which includes taking resident phone calls, requests and concerns.
• Assist with developing and tracking marketing strategies, including advertising, promotions and publications.
• Review and inspect vacancies, make-ready apartments and models.
• Inspect the property for community policy violations, needed repairs and overall landscaping.
• Assist Community Manager in evaluating and supervising team members
• Perform other duties as required