Community Director

Job Description

Job Description

Community Director

Overview

HSL is a locally owned and operated real estate development and management company that has been headquartered in Tucson, Arizona for almost 50 years. 

With 30+ multi-family apartment communities across Arizona consisting of over 10,000 apartment homes and more than 300 incredible employees who help us manage them, we are looking for highly motivated, success-driven, service-oriented people to help us continue to grow our footprint across the Southwest.

Job Description

The Community Director is responsible for and effectively manages all aspects of property operations.

In addition to training the Assistant Community Director, the Community Director  is required to supervise all team members and reports to the Regional Asset Manager.

The ideal candidate for our Community Director position is both a natural leader and helpful team-player and must be a problem-solving community representative with a positive attitude, great personality, and the ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment.  

• Are you a smart, savvy, and customer service-minded individual?
• Do you want to work for a respected local company who cares about this community?
• Can you multitask and manage multiple people and priorities?
• Want to work in a fast-paced, dynamic growth industry?
• Are you organized, detail-oriented, and self-motivated?
• Enjoy working in a team environment with like-minded people who love what they do?

If you answered YES  to these questions and are positive, professional, and focused on providing the best possible experience for our residents, employees, and executive team - we want to talk to you!

What’s In It for You

• Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.
• Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
• Comprehensive full-benefits package including:
  • Paid vacation, personal, and sick time that accrues from day one
  • Paid off-site and on-the-job training
  • Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability
  • Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income
• Huge potential for growth and career advancement
• Why choose a career with HSL:
  • You will get the tools, training, and support needed to grow and get better
  • Owner/Operators who make the decisions, not a third-party management company
  • HSL is embedded in the local community; philanthropy and charitable giving is at our core #ItsAboutCommunity 
  • We strive to provide excellent service and living conditions for every resident
  • Continued growth and expansion in Arizona have made us the industry leader

Role & Responsibilities 

The Community Director  is primarily responsible for effectively overseeing the day-to-day operations of the community with particular emphasis on managing people, including the staff, residents, and vendors.

While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities might not be specifically addressed. 

Main duties for the Community Director will include:

• Managing the Assistant Community Director and Leasing staff and directing, coordinating, and evaluating the Maintenance team 
• Hiring, terminating, training, motivating and supervising on-site staff, in accordance with HSL standards, including:
  • New employee onboarding and indoctrination
  • Annual performance reviews
  • Review and approval of timesheets
  • Instructing and advising on-site staff of employee procedures and guidelines
  • Ongoing training with office staff regarding processes, procedures, workplace safety, etc. 
  • Maintaining accurate payroll records 
• Leading the formulation of annual budgets and is responsible for staying within the established budget guidelines throughout the year
• Ensuring all rents are collected when due, posted in a timely manner, and that all bank deposits are made immediately
• Performing resident evictions as needed or directed
• Communicating effectively with vendors, contractors, and HSL stakeholders concerning work scheduling, billings, certificates of insurance, etc. 
• Managing all aspects of lease terms, including conflict resolution, move-in procedures, eviction processes, safety procedures, and financial transactions
• Approving and submitting all invoices to the Corporate Office for payment, maintaining accurate records, and submitting required reports to the Corporate Office as required
• Inspecting move-in/move-outs with residents and reviewing all notices to vacate to determine the cause of the move-out
• Initiating and implementing policies and procedures to maintain resident communications including service requests, complaints, inquiries, etc.
• Ensuring all lease files are complete, accurate, approved, and properly executed
• Opening the community’s leasing office on schedule and ensuring the condition of the office, common areas, and model apartments meet HSL standards
• Attending scheduled corporate management meetings
• Reporting all liability and community-related incidents to the Corporate Office immediately
• Ensuring that all workers' compensation claims are reported, and proper paperwork is completed
• Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surveys, trade publications, professional organizations, local associations, etc., including verifying quality and accuracy of outside advertising sources and providing trend report information as required
• Performing all leasing duties as needed
• Completing any additional duties assigned by the Regional Asset Manager

Skills & Qualifications

• Communication skills (both verbal and written) and people skills for developing personal connections with staff, vendors, prospective residents, current residents, and HSL stakeholders including the ability to:
  • Communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc.
  • Function effectively in a sales, marketing, and customer service environment 
  • Identify issues, answer questions, and address concerns in a professional manner including effectively presenting information and responding to inquiries from groups of managers, clients, residents and the general public
  • Read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Effectively present information to customers, clients, and other employees of the organization including speaking effectively before small groups
  • Read and interpret documents, write short correspondence and memos, and compile routine reports and correspondence in a timely and accurate manner
  • Add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and to compute rates, ratios, discounts, commissions, and bonuses
  • Translate financial and legal real estate terminology into common language and interpret a variety of instructions in any form
  • Solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Basic bookkeeping, computer, internet, email, presentation, and typing skills
• Bilingual language skills (i.e., Spanish) not required, but is a plus
• Conflict resolution experience, especially as it relates to staff, is a plus 

Job Requirements

• 40 hour flexible work week:
  • Employee will be required to work a flexible work week
  • Weekly schedule - Weekends are required
• High school diploma or GED equivalent
• One-year experience and/or training in sales, apartment leasing, property management, real estate, or a related field is preferred
• ARM, CPM or CAM designations is a plus
• Working knowledge of or experience with eviction law, Fair Housing mandates and other legal issues affecting property management
• Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet 
• Experience with various property management software, such as YARDI, RentCafe and YieldStar, is preferred 
• Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance

* Incentives change often and not all positions or properties qualify for bonuses or additional perks; please speak with an HSL representative about current incentives and available promotions.

HSL Asset Management LLC. Is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sexual orientation, gender, pregnancy, age, disability, or any other protected classification under federal or state law. Reasonable accommodations may be made for persons with disabilities. 

HSL Asset Management LLC. emphasize a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives and will conduct all business in accordance with HSL Asset Management's policies and procedures, Fair Housing, Americans with Disabilities Act, and all other compliance laws pertaining to apartments. E-Verify Employer.

Please note: Successful hiring will be based on passing a background check and drug screening as is required by HSL policy.