Bus Exp Plan & Admin Spec Sr. (IT Process Owner)

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an IT Process Owner within PNC's Technology organization, you will be based in multiple locations (Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ, Denver CO or Dallas TX). Job Profile PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Key Responsibilities Defining and documenting the process, including standard operating procedures (SOPs), process maps, and interactions with other systems. Maintaining effective policy requirements that address the Technology Risk Program discipline and ensuring that the program is aligned to regulatory expectations. Identifying the risks and controls within the processes and ensuring control owners and those performing control activities understand the control expectations. Identifying risk and performance metrics required to measure and monitor KRIs and KPIs (e.g., cycle time, quality, cost). Establishing a governance structure to effectively govern the process to ensure it remains effective. Escalating to appropriate governing bodies when policy, control and/or metrics are trending negatively and outside of risk appetite. Identifying bottlenecks, risks, and improvement opportunities to boost efficiency. Ensuring the process meets regulatory, legal, and internal standards. Approving or rejecting deviations from established processes. Required Skills & Qualifications Understanding how a process affects the wider organization. Drive success through process reimagination, control rationalization, and automation plans. Proactively manage and mitigate risk with relevant processes by adhering to a risk framework. Ability to analyze and interpret data (such as KRIs and KPIs) for decision‑making. Effective communication to partner with product owners and influence stakeholders across different departments without direct authority over them. Preferred Skills Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, ITIL Processes, IT Procedures, IT Process Improvement, Strategic Planning. Competencies Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning (Tactical and Strategic), Problem Solving, Strategic Thinking. Work Experience Roles at this level typically require a university/college degree with 3+ years of relevant/direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education Bachelor’s degree. Certifications No required certifications. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; and a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); and between 15 to 25 vacation days each year, depending on career level and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include ‘accommodation request’ in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. Privacy Notice for California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr Fairygodboss