IT Support Specialist - Remote

Technical Support and Operating Systems Specialist

Starting at $19 an hour - Full-time (8:30 AM- 5:00 PM Monday-Friday) Technical Support and Operating Systems Specialist.

We've proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky, by being intentional about who we bring onto our team, our customers feel the difference. We believe excellence comes from strong foundations, teamwork, and pride in what you do. People often come to Logan looking for a job and they stay because they find a fulfilling career and opportunities to excel. Benefits – Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; Work–Life Balance — Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work. Bonus and profit-sharing opportunities tied to individual and company performance. Paid Training – build confidence, master customer conversations, and feel supported from day one. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other. As a

Technical Support and Operating Systems Specialist

, you'll provide timely technical support to employees, troubleshoot hardware and software issues, and ensure smooth technology operations across the organization, creating a seamless experience for all users. Respond to internal IT support requests via phone, email, or ticketing system, providing prompt and professional assistance • Troubleshoot and resolve hardware, software, network, and peripheral issues for desktops, laptops, mobile devices, and other systems • Install, configure, and maintain company technology, including operating systems, applications, and security protocols • Escalate complex technical issues, documenting actions and outcomes • Maintain accurate IT records, including support tickets, inventory, and system changes • Provide guidance and training to employees on IT best practices, software usage, and cybersecurity awareness • Collaborate with IT team members to support ongoing projects, upgrades, and system improvements If you have strong problem-solving skills, a customer-focused mindset, and enjoy helping others navigate technology, you'll thrive as an

IT Support Specialist

. You should be comfortable working with common office software, operating systems, and network troubleshooting, and have the ability to communicate technical information clearly to non-technical users. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.