Field Customer Service Representative

Description The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory. REQUIRED: KEY RESPONSIBILITIES Project Oversight: Conduct construction meetings with Property Owners to set expectations and review project scope Perform regular site visits to monitor project progress and quality Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines Document and photograph project milestones Update ERP with communications, photos, and documentation provided by Property Owner or crews Customer Experience Management: Serve as additional point of contact for Property Owners throughout field trade lifecycle Proactively address customer concerns and provide real-time project updates Facilitate on-site communication between crews, property owners, and internal employees Guide customers through each phase of their project Quality Control: Conduct pre and post-project inspections Ensure work meets company standards and customer expectations Document and coordinate punch list items, small repairs as needed Facilitate warranty walk-throughs and follow-up Field Operations Support: Manage site logistics Identify and resolve potential project delays or issues Support crew needs and resource requirements Manage truck inventory for miscellaneous project items Review and approve labor invoices & receipts from subcontractors Track and report special pay circumstances Sales Operations Support: Conduct thorough on-site inspections for MRP, PURE, and Inside Sales follow accurately documenting property damage and required repairs Adhering to TPA guidelines Maintain excellent communication with homeowners during inspection Ensure all documents and picture are uploaded to Blaze Communicate with MRP leaders with any issues or changes This is a field position and will revolve around job site travel up to 90% of time Additional Duties as Assigned Requirements REQUIRED: QUALIFICATIONS Education: Associates degree preferred; equivalent experience in construction/project management accepted 3+ years in construction project management or customer service Experience with construction processes Valid driver's license and clean driving record Strong project management and problem-solving abilities Excellence in face-to-face customer interaction Proficiency in project management software and mobile applications Knowledge of construction practices and safety requirements Must be able to pass a criminal background check, have a valid driver’s license and a clear drug screen REQUIRED: KEY PERFORMANCE INDICATORS (KPIS) Quality Score Card Customer Satisfaction (CARE) Project Service Rate REQUIRED: WORKING CONDITIONS Hours: 40 hours weekly Location: to be performed at Elite location Travel: Extensive travel to job sites up to 90% of time #J-18808-Ljbffr