Card Relationship Market Manager - Vice President

Job Description

Help businesses thrive by connecting them with credit card solutions that support cash flow and growth. In this field-facing role, you will coach and partner with banking teams to deliver standout client experiences and stronger results.

Job Summary:
As an  Ink Product Support Specialist in  Business Card Services , you partner with bankers and relationship managers to deliver business credit card solutions that meet client needs. You lead hands-on training and workshops that build confidence, consistency, and strong product knowledge across your territory. You also gather feedback from the field and clients to help us improve how we serve customers. Your work directly supports client growth, banker success, and responsible expansion of our card business.

Job responsibilities

• Partner with bankers and relationship managers to identify client needs and position business credit card solutions for cash flow and capital needs
• Serve as a subject matter expert on business card products, features, processes, and servicing pathways
• Build and execute a territory plan to drive growth and deepen relationships through consistent field engagement
• Deliver in-person workshops and trainings to increase product fluency and strengthen sales and servicing routines
• Join client meetings as needed to support solutioning and strengthen banker confidence in conversations
• Provide clear, practical guidance on how to position product value and address common questions and objections
• Act as a liaison between the field and product partners by capturing feedback, themes, and opportunities for improvement
• Collaborate with banking and regional leaders through regular meetings and forums to align on priorities and performance
• Coordinate with marketing partners to support campaigns, materials, and field readiness within the territory
• Promote a strong risk and control mindset by following procedures and reinforcing responsible practices
• Track activity and outcomes to inform priorities, coaching focus, and continuous improvement

Required qualifications, capabilities, and skills

• Five or more years of relevant experience in financial services, sales enablement, product support, or relationship-based client roles
• Strong knowledge of business banking needs and how credit products can support clients
• Proven ability to teach, coach, and present to groups; comfortable leading workshops and speaking in front of audiences
• Excellent written and verbal communication skills with the ability to explain complex topics clearly
• Territory management experience, including prioritization across multiple locations and partners
• Collaborative, positive approach with the ability to build trust across large, cross-functional teams
• Detail-oriented, organized, and able to manage a high volume of activity in a fast-paced environment
• Ability to gather feedback, identify patterns, and translate insights into practical improvements
• Sound judgment and commitment to following policies, procedures, and process expectations
• Ability to manage competing priorities with limited day-to-day guidance
• Willingness to travel extensively within the assigned territory

Preferred qualifications, capabilities, and skills

• Experience supporting business credit card products, card servicing, or card sales enablement
• Prior people management experience
• Experience partnering with marketing teams on readiness, field execution, or campaign support
• Strong relationship-building skills across branch, business, and regional leadership teams
• Demonstrated ability to influence without direct authority and align partners to shared goals
• Experience improving processes based on field feedback and customer insights
• Strong planning and calendar management in a high-travel, multi-site role

Optional additional Information

• Travel expectation: approximately 60–70% of the month within the assigned territory

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.