Operations Clerk III or Renewal Specialist [Remote]
SGS Consulting
Remote
- Remote job
Job Responsibilities:
- Perform non-routine tasks related to PA Renewals.
- Document tasks into clear process flows.
- Assist in the development of training materials.
- Collaborate effectively with customers, internal teams, and branch staff.
- Demonstrate urgency and efficiency in completing tasks.
- Execute tasks aligned with established performance metrics.
- Annual Renewal Management: Quote annual renewal pricing to customers and follow up consistently to confirm the status of their purchase orders, similar to resolving payment issues in collections.
- Customer Outreach: Proactively make calls and independently follow up with customers regarding their purchase orders.
- Territory Oversight: Potentially manage their own renewal territory.
- Customer Issue Resolution: Address and resolve customer inquiries or issues promptly and professionally.
Skills:
- Order-to-Cash (OtC) processes
- Annual Renewal Management
- Quote annual renewal price
- SAP experience
Education/Experience:
- High school diploma
- 2 to 5 years of experience in Order-to-Cash (OtC) processes.
- Strong proficiency in Microsoft Office tools.
Vacancy posted more than 2 months ago
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