Pre-Sales Specialist (North America)

Pre-Sales Specialist

Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organizations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that don't align with their strategy, so we step in to provide an alternative from the original vendor.

We're scaling fast, with a clear path to 0.5 billion in the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the world's largest organizations take back control of their technology roadmap and unlock genuine commercial freedom.

If you're energized by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, you'll be part of a bold, fast-moving global business where your impact will be felt immediately.

Key Responsibilities

• Use a consultative selling approach to understand client support needs, product strategies, and potential challenges.
• Develop and deliver detailed presentations showing the value and delivery of Origina support.
• Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects.
• Manage all technical pre-sales activities, coordinating with Origina's subject matter experts as needed.
• Build and maintain trusted advisor relationships with client application and platform owners.
• Support the sales team by resolving complex technical and contractual queries.
• Support internal operations teams with product support questions/issues, product education and mentoring on client IBM lifecycle challenges.
• Ensure seamless collaboration between operational teams to respond promptly to customer requests.
• Maintain all technical deal data within Origina's CRM system.
• Capture and share customer success stories that demonstrate Origina's value proposition.
• Manage the successful transition from sales opportunity to customer onboarding.
• Verify that products and licenses are vetted for support eligibility.
• Identify risks early and communicate with the contract management team to mitigate them.
• Continuously improve pre-sales efficiency and collaboration with sales and marketing teams.
• Capture and share market intelligence and IBM product updates that inform the sales process.
• Participate in the feedback loop to evolve Origina's service offering and deliver world-class customer support.

About You

You're driven to ensure customers receive world-class service and take pride in the value Origina delivers. You communicate with confidence, think strategically, and thrive in a fast-paced environment. You balance technical expertise with commercial insight and are motivated by customer success.

• Strong cross-industry knowledge of IBM software products, IBM Passport Advantage program and IBM Sales tactics and terms.
• 10+ years of experience in technical pre-sales, customer success, or IT consulting
• Proven ability to collaborate with executive-level and cross-functional stakeholders
• Excellent multitasking skills and the ability to meet tight deadlines
• Exceptional communication, presentation, negotiation, and relationship-building skills
• Customer-focused mindset with creative problem-solving abilities
• Strategic thinker who can manage complex situations and resolve challenges effectively
• Formal training in pre-sales, IT consulting, or sales (preferred)
• Alignment with Origina's values: Trust, Fairness, Relationships, and Opportunities

What We Offer

• Competitive compensation that rewards achievement
• Hybrid, flexible working model
• High-level Health, Dental, and Vision insurance
• STD and Life/AD&D cover
• 22 days PTO each year with additional days earned based on your tenure
• Additional 10 Federal/Regional holidays
• Generous Maternity & Paternity leave
• 4% 401k match
• $200 annual wellness benefit
• $1,000 professional development benefit
• Flexibility of working remotely from anywhere for up to 4 weeks per year
• A dedicated Volunteer Day to give back to your community and support meaningful cause
• Employee Assistance Program
• Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees

Don't worry if you don't meet ALL the requirements, if you feel you are a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognizing those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we're proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organization planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina's use of your personal information.