Warranty Admin

divh2Warranty Administrator/h2pCamping World is seeking a Warranty Administrator to join our growing team. What Youll Do:/pulliFoster and maintains excellent relations between customers and store/liliAnswer incoming telephone calls and responds in a courteous and professional manner/liliAssist Service Advisor in scheduling service appointments according to scheduling policies/liliGreet all incoming customers in a professional and courteous manner/liliAssist Service Advisors in write up of incoming customers work orders/liliObtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturers warranty policy procedure manuals/liliFollow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts/liliFill in as needed as service dispatcher/liliParticipate in training as prescribed by management/liliAssist Technicians as needed with diagnosis, authorization or repairs/liliFollow up on open work orders as per policy of dealership/liliFollow all rules, regulations and laws with regard to moving dealership owned or customers units/liliMaintain a clean and safe work environment./liliAcknowledge all guidelines and policies as described in company policy handbook./liliMaintain a safe work area for customers and coworkers/li/ulpWhat Youll Need to Have for the Role:/pulliHigh School Diploma or equivalent preferred/liliOne year of RV experience preferred but not required/liliStrong computer skills/liliWorking knowledge proper and safe use of equipment/liliExcellent organizational/sequencing skills/liliWorking knowledge of activities, methods, procedures and policies of the Service Department/liliGeneral knowledge of product installation activities/liliValid Drivers License required/liliExcellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person/liliAbility to accept additional tasks, duties and/or direction from management/liliRequires some bending, climbing, and kneeling in order to take photographs of various areas of an RV/liliMay lift up to 25 lbs and/or move up to 50 lbs. with assistive devices/liliPeriods of standing, stooping, crawling, and bending/li/ulpGeneral Compensation Disclosure/ppThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $40,000 - $70,000 or more. This is a variable pay role with uncapped variable pay./ppIn addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental vision coverage! For more information please visit: are an equal employment opportunity employer. The Companys policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws./p/div