Account Manager

Crane Worldwide Logistics JobEssential Job FunctionsManage assigned accounts including all communication to and from customers on a daily basis and be available to respond and resolve escalationsDevelop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutionsCommunicate needs for solutions with peers and assist in the development of the solutionWork as intermediary for communication between customers and peers to meet customer expectationsCollaborate with peers and utilize tools provided to generate pricing / quoting responsesWork with Operations Associates to provide tracking information as requested by the customerEscalate all issues with a shipment immediately to the customer to insure prompt resolution (which may include nights and weekends)Manage all customer requests and follow up to insure that the customer needs are metAssure that all pre-alerts from origin offices are assembled and completed based on SOP requirementsTransmit all pre-alerts to the customer for all shipmentsSend all required reports to customer on a daily, monthly or quarterly basis as requiredResponsible for managing customer generated reports and assuring accuracyOther Skills & AbilitiesExcellent written and verbal communication skillsDemonstrates effective negotiation and closing techniquesGeneral understanding of the truckload industry to include equipment types, carrier capabilities, pricing and regulationsStrong understanding of US GeographyExcellent organizational and problem solving skillsProficient in Microsoft ExcelWorks well in a team environmentPhysical RequirementsTalking, hearing and using hands to operate computer equipmentVision abilities required by this job include close vision and the ability to adjust focusEducation & ExperienceHigh school diploma or GED/Bachelor's degree preferredMinimum 3 to 5 years' transportation experience or combination experience and education (brokerage experience strongly preferred)Experience utilizing industry capacity / pricing boards (DAT, GetLoaded, Truckstop, etc.)Experience operating a Transportation Management SystemCertificationsProfessional certification may be required in some areas.Why Should You Work For Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.