Fleet Operations Support Specialist

Build the Future with Us — EquipmentShare is Hiring a Fleet Operations Support Specialist At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Fleet Operations Support Specialist for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The primary responsibility of the Fleet Operations Support Specialist I is to consistently provide exceptional service and support to EquipmentShare’s internal stakeholder and branches in a multi-channel environment. Establish and maintain excellent working relationships with rental and retail markets and help facilitate support requests throughout EquipmentShare. An ideal candidate’s ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position. Primary Responsibilities Adhere to EquipmentShare’s vision, mission and values. Deliver exceptional customer service to EquipmentShare branches, providing clear answers and appropriate referrals. Accurately, timely, and professionally respond to inquiries via Slack and a shared email inbox, meeting established quality and service standards. Collaborate with multiple teams to provide asset numbers to branches. Support retail and used equipment sales, including drafting quotes, invoicing, and confirming ownership changes. Maintain, review, and update various reports on internal platforms as assigned. Utilize systems according to Standard Operating Procedures (SOPs) to maintain accurate information. Exceed team goals in response delivery to enable branches to complete transactions and maintain business continuity. Prepare and update operational procedure documents as living resources. Facilitate and assist sales teams with Rent Purchase Option (RPO) support and documentation gathering. Coordinate with internal teams to ensure appropriate handling of branch needs. Effectively manage time to ensure productivity and turnaround times meet established service standards. Maintain adequate knowledge of EquipmentShare products, service offerings, processes, and core systems. Utilize appropriate resources to ensure work is completed accurately, efficiently, and within established service standards. Comply with EquipmentShare’s departmental and corporate policies and procedures, as well as mandated state and federal laws and requirements. Enhance construction industry and functional job knowledge through active participation in learning and growth opportunities. Collaborate with co-workers to achieve departmental and company goals and standards. Perform other duties and responsibilities as assigned. Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch). State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees. Seasonal and year round wellness challenges. Company sponsored events (annual family gatherings, happy hours and more). Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. Opportunities for career and professional development with conferences, events, seminars and continued education. About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Possess strong organizational skills with attention to detail and accuracy. Ability to multi-task and navigate various programs and applications while providing timely service to branches. Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive. Ability to acquire new skills proficiently. Accept responsibility for actions and learn from mistakes. Maintain flexibility and adapt positively to change. Ability to work quickly and think logically, especially under pressure. Ability to clearly explain the operational function of a system to a branch. Demonstrate self-motivation, strong work ethic, and a positive contribution to departmental and company success. Ability to read and comprehend basic/complex written and verbal communication. Ability to communicate effectively in English, both written and verbal, using correct grammar, punctuation, spelling, and sentence structure. Possess a professional, enthusiastic, and friendly demeanor. Education and Experience: High school diploma required; college degree desired. A minimum of one year of administrative experience demonstrating proficiency in the skills listed below or experience maintaining a fleet in a computerized environment. Past experience in construction, preferred but not required Physical Requirements: Must be able to sit and stand for long periods of time as well as work on a computer for extended A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. EquipmentShare