Technical Support I

Overview The IT Support Specialist I provides technical support for the corporate, supply chain, field, and distribution center environments. This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position. The provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers. A Day In The Life As an entry-level specialist, the candidate will be responsible for completing essential functions to help the Technical Services team succeed, including, but not limited to: Effectively and efficiently address tasks promptly. Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up. Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests. Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations. Consistently report on different aspects of the job to both the supervisor and manager. Local travel to various locations will be required. Hours in role are 2:30pm - 10:30pm You’ll Come With Education: Associates Degree or equivalent work experience required A+ Certification, or equivalent certification relevant to PC support Possesses 1 to 3 years of relevant work experience in the field or a related area Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools Experience with cloud platforms (., Azure, Intune) and mobile device management is a plusExperience with ServiceNow and Zebra Thermal Printers is a plus Effective problem-solving skills and attention to detail Physical Requirements: Ability to lift 50 lbs Local travel required #J-18808-Ljbffr Burlington Stores