IT Help Desk Technician - $25-30/hour

Description Our users are our customers. Ensuring they have the equipment they need, resolving tech issues in a timely manner, and building great relationships with them is the ultimate test of internal customer service within our IT department. As Solar Atmospheres grows, so does the number of new users, new machines, tickets, and troubleshooting. As a result, we’re looking to add an IT Help Desk Technician who will work with the team Monday through Friday, 8am – 4:30pm, at our Fontana location! What you’ll do The role involves providing technical support across a wide range of systems, including workstation maintenance, software installation, troubleshooting, printers, mobile devices, networking equipment security cameras, and user training. You will be part of a team that supports IT systems nationwide across all of our locations. You will serve as the hands-on-the-ground technician at this site assisting with tickets when physical access is required. In addition, you may engage in technical projects with guidance from our System Admins for server and infrastructure repairs and upgrades. Every day will be a little different, but day to day you could expect to: Handle and resolve a variety of user questions and issues daily while providing excellent customer service Utilize our ticketing system, Spice Works, and input detailed documentation on troubleshooting efforts Assist the current team with PC, Hardware and Mobile device Deployments upgrades and repairs Follow checklists to set up new users, issue permissions and group memberships in Active Directory and interface with a wide range of security products and software installations Contact and meet with users and vendors as needed to resolve issues Perform recurring tasks to help ensure device and facility compliance with regulatory programs such as CMMC Travel to our San Diego facility as needed, including occasional overnight stays of 1–2 days during the workweek; company vehicle provided Help with other department projects as assigned What you need to thrive in this role High school diploma or GED required; 2-year college degree preferred 1+ years of IT Help Desk experience working with an active directory in a business setting Thorough attention to detail and follow-up skills to ensure user concerns are addressed efficiently Knowledge of Microsoft Office packages and different operating systems and the ability to learn new software and web interfaces quickly Strong troubleshooting abilities Ability to self-start, be eager to learn new things, and provide friendly customer service to users About us The mission of Solar Atmospheres is to add significant value to our customers’ operations by thermally treating parts, principally in a vacuum environment, with an unwavering commitment to honesty in all relationships. We will strive to fulfill this mission while: Performing our work with an emphasis on quality and responsiveness Operating with an awareness and appreciation of the value of our customers’ parts while in our care Forever looking “forward” in the area of technical capabilities Demonstrating a willingness to “accept the challenge” Providing and maintaining a work environment that is safe, clean and reflects our respect for human dignity Providing our employees with an opportunity for personal growth, challenge, and reward Maintaining a workplace that is environmentally friendly Sustaining long-term growth and profitability What we offer you A pay rate of $25-30/hour Medical, Dental, and Vision Short & Long-Term Disability Life & AD&D Insurance Paid Time Off Employee Assistance Program Employee Referral Program Monthly Bonus Program At Solar Atmospheres, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone’s place. #J-18808-Ljbffr DeKalb Health