PERMIT TECHNICIAN

Salary: $21.98 - $22.66 Hourly
Location : 1002 Washington Ave., Houston, TX 77002
Job Type: Full Time
Job Number: 38995
Department: Houston Public Works
Opening Date: 06/09/2026
Closing Date: 6/22/2026 11:59 PM Central


POSITION OVERVIEW

Accepting Applications from: ALL PERSONS INTERESTED

Service Line/Section: Houston Permitting Center/Building Code Enforcements/Sign Administration
Reporting Location: 1002 Washington Avenue
Workdays & Hours: Monday - Friday, 8:00 am - 5:00 pm
* Subject to change* DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Under general supervision, performs a variety of paraprofessional support involved in the acceptance, review, and dissemination of a wide variety of sign permit applications and documents. Provides information to customers on sign permit requirements, plan review process, codes, ordinances and inspections procedures.


RESPONSIBILITIES/DUTIES

• Practicing GREAT customer service skills.
• Assisting ALL customers to the best of your ability.
• Answers a multi-line phone.
• Records, logs, compiles and maintains various permit related files, data, documents, plans and reports.
• Scans and uploads permit documentation into the system.
• Communicate with customers via email, phone and in person.
• Understands the functions of all sections of Sign Administration/Building Code Enforcement and responds to customer questions on procedure, application requirements and status of permit application.
• Recognizes permit system issues and submits Service Now Tickets and/or facilitates remedies.
• Monitors the Q-Flow Service Console.
• Performs other duties as required.

WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).


This is a Houston Public Works Emergency Management position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS Two years of experience as a Permit Technician Aide or in customer service are required.

An Associate degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS None

PREFERENCES


Knowledge of the following systems: IPermits, ProjectDox, Q-Flow and ILMS.
Knowledge of how to research using HCAD, ILMS and Google.


**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: .
To view your detailed application status, please log-in to your online profile by visiting:
or call View phone number on click.appcast.io.


If you need special services or accommodations, call View phone number on click.appcast.io. (TTY 7-1-1)


If you need login assistance or technical support call View phone number on click.appcast.io.


Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.


All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.


Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit
01


Please select your highest level of education.

• Less than a High School diploma/GED
• High School diploma/GED
• Associate degree
• Bachelor's degree or higher

02


How many years of VERIFIABLE experience do you have as in customer service or Permit Technician Aide?

• Less than 2 years
• 2 years, but less than 3 years
• 3 years, but less than 4 years
• 4 years, but less than 5 years
• 5 years or more
• No experience

03


Are you a current employee at the City of Houston?

• Yes
• No

04


How many years of experience do you have with answering multi-line phones and routing calls?

• No experience
• Less than 1 year
• 1 year, but less than 2 years
• 2 years, but less than 3 years
• 3 years, but less than 4 years
• 5 years or more

05


How many years of experience do you have scanning?

• No experience
• Less than 1 year
• 1 year, but less than 2 years
• 2 years, but less than 3 years
• 3 years, but less than 4 years
• 5 years or more

06


What is your level of proficiency in Microsoft Excel?

• Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks.
• Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands.
• Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA.

07


Please rate your experience using Microsoft Word.

• Basic Microsoft Word: open, create, save and modify documents, format the document for printing, using the printer menu to preview documents before they print the pages, change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.
• Intermediate Microsoft Word: using mail merge in Word to personalize business letters for an entire mailing list or creating posters and other graphics-heavy documents in Publisher, create mailing labels, insert footnote and end note, create bookmark, insert a cross reference to a bookmark, insert a link into a document, design and create a simple form, save form as template, enable revision tracking in a document, accept or reject revision, protect a revision from modification by other, compare two documents side by side, combine two documents into one, insert and delete a comment into a document.
• Advance Microsoft Word: use mail merge to create documents, recipient lists, insert fields, prepare and existing list for use in mail merge, delete items that you have performed (copy chart and title and paste), replace check box with symbol, print out checklist and check the appropriate boxes, import subdocument, split document into two documents, create a table.

08


Please rate your skill level using Microsoft Outlook.

• Basic Microsoft Outlook: organize emails, address multiple recipients, calendars, contracts, tasks, and to-do lists, set
• Intermediate Microsoft Outlook: Outlook include knowing how to create address books and set auto-responders for when you are out of the office or on vacation, create a custom toolbar, customize menu bar, delete custom toolbars and resetting the menu bar, observing customizable options, changing the startup folder, customizing the quick access toolbar, customizing reading pane, changing to-do bar option, creating group, creating a shortcut, using address book, creating secondary address book, apply and remove message filters, using cached exchange mode.
• Advanced Microsoft Outlook: creating and managing data files, using mailbox cleanup, archiving mail messages manually and automatically, restoring archived messages, saving a copy of a sent message, creating and working with notes, creating journal entries automatically and manually, opening and modifying a journal entry, granting and removing folder sharing permissions.
• No experience

09


Which languages do you speak, read and/or write fluently? (Check all that apply)

• Spanish
• Korean
• French
• Mandarin
• Other languages not listed

10


Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

Required Question