Implementation Manager

Implementations Manager

Our client, a financial technology software company, is seeking an Implementations Manager to lead customer onboarding and implementation projects from kickoff through go-live.


Location:

This role is primarily in-office with flexibility and may be based in either San Francisco or New York City. Some customer travel may be required for implementations and training.


Job Description:

This client-facing role will combine accounting expertise, technical configuration, project leadership, and user training to help customers modernize their financial close processes. The ideal candidate is an experienced accounting professional who understands financial systems, enjoys improving workflows, and is interested in transitioning into a technology-focused implementation role.


Responsibilities:

• Lead a portfolio of customer implementations from initial kickoff through configuration, training, go-live, and transition to Customer Success
• Develop project plans, milestones, responsibilities, and timelines while proactively addressing risks and delays
• Analyze customers' accounting processes and recommend improvements to close, reconciliation, reporting, and financial workflows
• Configure platform functionality and troubleshoot integrations with ERP and other financial systems
• Guide customers through data migrations, system integrations, testing, and adoption activities
• Train accounting teams and finance leaders on product capabilities, implementation best practices, and updated workflows
• Partner with Product and Engineering teams to resolve technical issues and communicate customer requirements
• Maintain clear project documentation and ensure completed implementations meet defined adoption and handoff standards
• Develop reusable implementation templates, playbooks, training resources, and automation tools
• Support and mentor junior implementation team members as the organization grows

Requirements:

• 5 years of accounting experience, including ownership of month-end close or technical accounting processes; CPA preferred
• Experience leading complex, multi-stakeholder projects, preferably involving software implementations, systems migrations, or process transformation
• Strong knowledge of ERP systems, financial integrations, and how accounting data moves between business applications
• Excellent customer-facing communication, problem-solving, and project management skills
• Ability to translate accounting requirements into scalable technical solutions while managing multiple implementations in a fast-paced environment

Compensation :

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to:

• The individual's skill sets, experience, and training;
• Licensure and certifications;
• Office location and other geographic considerations;
• Other business and organizational needs.

With that said, as required by local law in geographies that require salary range disclosure, Vaco by Highspring notes that the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.


EEO Notice


Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.


Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io .


Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

Representation Notice


By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice


Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( ). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice


Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.