Shop Foreman

About Us: CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer. Job Summary The Shop Foreman is responsible for overseeing the day-to-day activities of the service shop by coordinating workflow, supervising shop technicians, ensuring quality repairs, promoting a culture of safety, and supporting exceptional customer service. This position serves as the technical leader for the shop, working closely with the Service Manager, Service Writers, Parts Department, and technicians to maximize productivity, efficiency, and repair quality while meeting customer expectations and Company performance objectives. Key Responsibilities Provide day-to-day leadership, coaching, and technical guidance to shop technicians. Promote teamwork, accountability, and professional development. Assist with onboarding and training new technicians. Reinforce Company policies, safety standards, and work expectations. Provide performance feedback to the Service Manager. Schedule and prioritize shop workflow to maximize productivity. Monitor work in process (WIP) and repair order aging. Ensure technicians remain productive and properly charged to repair orders. Coordinate with Parts to minimize downtime. Assist Service Writers in developing repair estimates. Review repair documentation for completeness. Maintain shop organization and housekeeping. Promote CraneWorks' safety culture and conduct daily safety observations. Ensure PPE compliance and enforce OSHA requirements. Report and investigate incidents and near misses. Ensure Lockout/Tagout procedures are followed and stop unsafe work immediately. Perform quality-related duties such as completing final inspections, ensuring OEM repair standards are followed, reducing repeat repairs, and verifying documentation supports completed work. Monitor workmanship quality and support Service Writers in communicating repair status. Assist with difficult customer issues and promote timely communication to meet customer expectations. Utilize Karmak ERP and other business systems, maintain electronic repair documentation, review technician labor entries, and use Microsoft Office and mobile technology. Support reporting and KPI tracking including technician efficiency, technician retention, repair order aging, WIP, safety, quality, and customer satisfaction. Perform other duties as assigned. Qualifications Required High school diploma or GED. Five years of heavy equipment or crane repair experience. Prior experience leading technicians. Hydraulic, electrical, diesel and mechanical expertise. Strong communication skills. Valid driver's license. Preferred Technical degree. OEM certifications. Karmak ERP or similar dealership management system experience. Mobile crane inspection experience. CDL. NCCCO familiarity. Lean/Continuous Improvement experience. Core Competencies Accountability Customer Focus Operational Excellence Safety Leadership Quality Focus Communication Decision Making Continuous Improvement Physical & Environmental Requirements Frequently stand, walk, bend, kneel, squat, climb, crawl, and work in awkward positions for extended periods. Frequently use hands and fingers to handle tools, parts, controls, and equipment requiring manual dexterity. Regularly lift, carry, push, and pull materials and equipment weighing up to 50 pounds independently and occasionally more with assistance or mechanical lifting devices. Climb ladders, steps, platforms, and crane structures while maintaining three points of contact. Work at varying heights while utilizing required fall protection equipment. Safely operate hand tools, power tools, hydraulic tools, diagnostic equipment, forklifts, overhead cranes, and other shop equipment. Possess sufficient visual acuity to inspect components, read gauges, technical manuals, wiring diagrams, and electronic diagnostic equipment. Possess sufficient hearing and verbal communication abilities to communicate effectively in a noisy work environment and respond to warning signals. Maintain the physical stamina necessary to perform repetitive manual tasks throughout a scheduled shift. Work Environment Work is performed in both indoor shop and outdoor field environments. Regular exposure to moving mechanical parts, heavy equipment, energized systems, grease, oils, fuels, hydraulic fluids, and cleaning solvents. Frequent exposure to varying weather conditions including heat, cold, rain, humidity, wind, and direct sunlight. Exposure to loud noise levels requiring hearing protection. Exposure to dust, dirt, vibration, fumes, and airborne particles. Required to wear Company-issued and OSHA-required personal protective equipment (PPE) as applicable. May be required to work in confined spaces, elevated work areas, and around energized equipment while following safety procedures and Lockout/Tagout (LOTO) requirements. Disclaimer This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties. CraneWorks reserves the right to modify responsibilities at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Equal Opportunity Employer CraneWorks is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a workplace free from discrimination, harassment, and retaliation. Benefits Health insurance Paid time off Dental insurance 401(k) 401(k) matching Vision insurance Life insurance Referral program Professional development assistance #J-18808-Ljbffr CraneWorks, LLC