Senior Account Manager

Full-time

Description

Role Summary

The Sr. Account Manager in the electronics components independent distribution business plays a crucial role in managing and nurturing key client relationships. The Sr. Account Manager will be based in Singapore and will explore South-East Asia market and business opportunities. The Sr. Account Manager will work closely with assigned accounts and will drive both sell (PPV & shortages) and buy (excess) opportunities with the assigned accounts.

Essential Functions

Client Relationship Management

• Build and maintain strong relationships with key clients in the electronics industry.
• Understand clients' business needs and goals to provide tailored solutions.
• Act as the main point of contact for clients, addressing their concerns and ensuring customer satisfaction.

Sales and Business Development

• Identify new business opportunities and potential clients within the electronics components market.
• Develop and implement sales strategies to achieve revenue/GP targets and business growth.
• Collaborate with the sales team to drive sales initiatives and meet sales objectives.

Product Knowledge

• Stay updated on the latest trends and developments in the electronics components industry.
• Possess in-depth knowledge of the products and services offered by the independent distribution business.
• Provide technical support and information to clients regarding various electronic components.

Negotiation and Contract Management

• Negotiate contracts and agreements with clients, ensuring favorable terms for both parties.
• Manage contract renewals and address any contractual issues that may arise.
• Work closely with legal and finance teams to ensure compliance with company policies and regulations.

Team Collaboration

• Collaborate with internal teams, including sales, sourcing, logistics, quality, finance and customer support, to ensure seamless service delivery.
• Coordinate efforts to meet client expectations and resolve any operational issues promptly.

Market Analysis

• Conduct market research to identify industry trends, competitive landscapes, and potential areas for business expansion.
• Provide insights and recommendations based on market analysis to drive strategic decision-making.
• Provide timely market updates to clients.

Forecasting and Reporting

• Develop sales forecasts and reports to track performance against targets.
• Provide regular updates to management on sales metrics, market trends, and client feedback.

Customer Advocacy

• Act as a customer advocate within the organization, ensuring that clients’ needs and feedback are considered in product development and improvement initiatives.

Compliance and Risk Management

• Ensure adherence to industry regulations and compliance standards.
• Identify and mitigate potential risks associated with client accounts and business operations.

Continuous Improvement:

• Proactively identify opportunities for process improvement and efficiency within the account management function.
• Stay updated on industry best practices and incorporate them into account management strategies.

Core Competencies

• Excellent interpersonal skills and business acumen to effectively manage client relationships and drive business growth.
• Deep knowledge of the electronics market, with insight in the electronics component’s distribution business.
• Highly motivated and results oriented to deliver best services experience to clients.
• Ability to work well within a team and cross functionally.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment.

Requirements

Education and/or Experience and Physical Requirements

• Diploma, Degree or Equivalent.
• 10+ years of prior sales experience in electronics components distribution business.
• Intermediate level: Microsoft Office with an emphasis on Microsoft Excel; highly-internet savvy.
• Outstanding written and spoken communication skills with the ability to read, write and communicate in English.