Customer Service Coordinator

Customer Service Coordinator

Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset.

We offer a competitive salary and a generous benefits package. Flexible schedules to fit your lifestyle. Medical, dental, and vision benefit. Mileage reimbursement. 401k with company match. Dayforce Wallet - a voluntary benefit that gives you access to earned pay, Employee Assistance Program. Online CEU credits. Rewarding one-on-one care, one-on-one mentoring and 24/7 clinical support. Excellent career growth opportunities.

About the Role

We are seeking a detail-oriented and customer-focused Customer Service Coordinator to join our team. In this role, you will be responsible for managing incoming calls, coordinating schedules, and providing critical administrative support to our On-Call Clinician and Clinical teams. This position is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about delivering excellent service.

Key Responsibilities

• Answer all incoming calls in a professional and courteous manner, ensuring accurate triage and high levels of customer satisfaction
• Maintain patient scheduling and coordinate services to meet care needs effectively
• Update and assign direct care staff to ensure appropriate patient coverage
• Communicate scheduling changes and patient concerns to on-call staff and clinical teams
• Ensure staff receive accurate and complete information regarding patient care plans and service requests
• Maintain strict confidentiality of patient, employee, and agency information
• Report client concerns promptly to the Clinical Supervisor
• Follow all company policies, procedures, and customer service protocols
• Interact professionally with patients, staff, and the public in a fast-paced environment
• Participate in trainings, meetings, and continuing education as required
• Perform additional administrative duties as assigned

Required Qualifications

• Associate degree in Business or equivalent work experience
• Minimum of 1 year of experience in a customer service role
• Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)
• Excellent verbal communication and interpersonal skills
• Strong organizational and multitasking abilities

Preferred Qualifications

• Experience in a healthcare or medical office setting
• Bilingual in Spanish (conversational or fluent)

Work Environment & Physical Requirements

• Primarily a seated, office-based role
• Occasional standing, walking, bending, or lifting (up to 25 lbs.)
• Frequent use of hands and computer equipment

Travel Requirements

• Local travel may be required (approximately 5% or less) for meetings or events

Why Join Us?

We are committed to providing high-quality care and outstanding service to our patients and communities. As part of our team, you'll play a vital role in ensuring seamless coordination of care while working in a supportive and collaborative environment.

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.