Customer Service Coordinator - Trade Office
$28 per hourDoug Anderson Plumbing And Heating
Job Description
Job Description
Doug Anderson Plumbing and Heating is hiring a full-time Customer Service Coordinator - Trade Office in Billerica, MA!
Want to know what you're getting into? Let's break it down.
Quick Overview:
Pay: Earn up to $28 per hour
Schedule: 8 am-5 pm, Monday through Friday
Benefits: Enjoy a comprehensive benefits package including health and dental coverage, vacation time, training opportunities, engaging small company events, steady hours, supportive management, and company-provided gear.
Your Role As an Customer Service Coordinator - Trade Office:
- You'll manage customer communications, scheduling, and follow-ups to ensure excellent service from first contact to follow-up
- Manage incoming leads from various channels (Google, Thumbtack, Angi, phone calls, texts, chats)
- Respond promptly to inquiries and book service appointments
- Schedule appointments in ServiceTitan and make confirmation calls for the next day's appointments
- Proactively reach out to existing customers to schedule maintenance and recurring services
- Communicate professionally with customers via phone, text, email, and chat
- Maintain accurate customer records and job details in ServiceTitan
- Monitor multiple communication channels while ensuring timely responses
- Organize follow-ups and manage the office email inbox
- Assist with general administrative tasks as needed
Qualifications:
- Professional phone skills
- Strong oral and written communication skills
- Excellent customer service skills
- Comfortable booking and rebooking appointments, and guiding customers through decisions
- Ability to multitask and stay organized in a fast-paced environment
- Confidence using scheduling and office software (ServiceTitan experience is a plus)
- Self-motivated with strong follow-through
- Must have plumbing/heating/AC office work experience, NO MEDICAL or DENTAL background
What Sets Us Apart?
We are a thriving local company grounded in integrity, reliability, and community engagement. Our mission is to provide exceptional plumbing and heating services while ensuring that each customer has a top-notch experience. Our growth is fueled by our unwavering dedication to customer satisfaction, employee well-being, and fostering long-term relationships. We promote open communication, continuous improvement, and a workplace culture where every contribution is valued.
Apply in Moments:
Ready to take your career to the next level as our Customer Service Coordinator - Trade Office? The process is quick and easy-fill out our initial 3-minute, mobile-friendly application today! Your future starts here-don't miss out on this exciting opportunity!
Job Posted by ApplicantProVacancy posted 2 days ago
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