Customer Service Coordinator - Trade Office

$28 per hour

Doug Anderson Plumbing And Heating

Job Description

Doug Anderson Plumbing and Heating is hiring a full-time Customer Service Coordinator - Trade Office in Billerica, MA!

Want to know what you're getting into? Let's break it down.

Quick Overview:

Pay: Earn up to $28 per hour

Schedule: 8 am-5 pm, Monday through Friday

Benefits: Enjoy a comprehensive benefits package including health and dental coverage, vacation time, training opportunities, engaging small company events, steady hours, supportive management, and company-provided gear.

Your Role As an Customer Service Coordinator - Trade Office:

You'll manage customer communications, scheduling, and follow-ups to ensure excellent service from first contact to follow-up
Manage incoming leads from various channels (Google, Thumbtack, Angi, phone calls, texts, chats)
Respond promptly to inquiries and book service appointments
Schedule appointments in ServiceTitan and make confirmation calls for the next day's appointments
Proactively reach out to existing customers to schedule maintenance and recurring services
Communicate professionally with customers via phone, text, email, and chat
Maintain accurate customer records and job details in ServiceTitan
Monitor multiple communication channels while ensuring timely responses
Organize follow-ups and manage the office email inbox
Assist with general administrative tasks as needed

Qualifications:

Professional phone skills
Strong oral and written communication skills
Excellent customer service skills
Comfortable booking and rebooking appointments, and guiding customers through decisions
Ability to multitask and stay organized in a fast-paced environment
Confidence using scheduling and office software (ServiceTitan experience is a plus)
Self-motivated with strong follow-through
Must have plumbing/heating/AC office work experience, NO MEDICAL or DENTAL background

What Sets Us Apart?

We are a thriving local company grounded in integrity, reliability, and community engagement. Our mission is to provide exceptional plumbing and heating services while ensuring that each customer has a top-notch experience. Our growth is fueled by our unwavering dedication to customer satisfaction, employee well-being, and fostering long-term relationships. We promote open communication, continuous improvement, and a workplace culture where every contribution is valued.

Apply in Moments:

Ready to take your career to the next level as our Customer Service Coordinator - Trade Office? The process is quick and easy-fill out our initial 3-minute, mobile-friendly application today! Your future starts here-don't miss out on this exciting opportunity!

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Vacancy posted 24 days ago

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