HR Generalist

About the role The HR Generalist serves international/remote team members with Rippling as their Employer of Record (EOR) and is responsible for assisting EOR team members and their leaders by responding to inquiries and providing assistance throughout the employee life cycle, related to policies, procedures, benefits, including timekeeping. The position supports HR managers, facilitates employee relations conversations, conducts investigations, maintains up-to-date policies, and assists with various HR functions. The role coordinates with onboarding, talent acquisition, and data teams to ensure the HR department supports the Firm for continued growth. Your Key Contributions Serve as a point of contact for team members and leaders, addressing HR-related questions regarding policies, timekeeping, payroll, benefits, and procedures for countries with international/remote EOR team members. Assist in employee relations matters by conducting investigations, including interviewing team members, documenting issues, and escalating concerns when necessary. Act as a backup for onboarding, orientation, and offboarding processes when needed to ensure a seamless team member experience, including facilitation of new hire orientation, review of onboarding materials, and conducting exit interviews. Maintain and update records in the HRIS system by performing data entry and record‑keeping duties, tracking changes, and ensuring accuracy and compliance. Collaborate with HR leadership to implement and support policies, events/programs, initiatives, and best practices that promote a positive workplace culture across the Firm. Assist in managing HR compliance for international/remote team members who are Rippling EOR, specific to country labor laws, including compensable time (work schedules/timekeeping), workplace policies, and Firm guidelines. Work with Rippling and Rippling HR Advisors to ensure policy compliance with existing and new international workplace locations. Oversee performance management during onboarding and support the annual performance review cycle. Support HR team members as needed (culture coordinator, talent acquisition, and training) with HR initiatives related to engagement, staffing, and training. Review and process employee claims related to unemployment, workers’ compensation, leave of absence, and accommodations for all international/remote EOR team members. Help support benefits administration, including the annual open enrollment process and responding to team member inquiries. What Makes You a Great Fit Must be fluent in English and Spanish and located in Colombia, Costa Rica, or Dominican Republic. Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Minimum of 2 years of experience in an HR role, preferably as an HR Generalist or in a similar position. Knowledge of employment laws, HR best practices, and employee relations procedures. Strong interpersonal and communication skills with the ability to handle sensitive situations professionally and tactfully. Ability to multitask, prioritize, and work independently in a high‑growth, fast‑paced work environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Rippling HRIS is highly desired. High level of discretion and confidentiality when handling employee matters. HR certification (PHR, SHRM‑CP) is a plus. Work Schedule Monday to Friday 8:00am to 5:00pm EST or 9:00am to 6:00pm EST. Equipment Requirements For PC Users A modern processor (Intel Core i5 or AMD Ryzen 5 from recent years) Windows 11 (kept up to date) For Mac Users A modern processor (Apple M1 chip or a recent Intel Core i5) A recent macOS (Ventura or newer) For Everyone At least 8 GB of memory (RAM) to run applications smoothly A fast hard drive with sufficient available storage How You'll Benefit Paid Time Off (PTO) – including vacation, sick leave, and personal days, consistent with the local country’s requirements. Paid holidays – country‑specific public holidays. Locally aligned health benefits – such as medical, dental, vision, disability, and other required national benefits aligned to local laws and norms. Local payroll in native currency – with all taxes, social contributions, and statutory benefits automatically calculated and handled. Retirement or pension contributions – based on each country’s legal and cultural standards. Employee support and compliance protection – including access to local HR experts for questions about laws, culture, or benefits. #J-18808-Ljbffr