RN Case Manager - Hospice

Hospice RN Case Manager

Presbyterian Homes & Services (PHS) is seeking a dedicated and compassionate Hospice RN Case Manager to join our Optage Hospice team in the greater Milwaukee area. This is a meaningful opportunity to support the growth of a faith-centered hospice program, delivering exceptional, person-centered care to patients and families during life's most important moments.

At PHS, YOU are part of our most important resource, our people. We are a mission-driven organization committed to enriching the lives and touching the hearts of older adults, guiding them with comfort, dignity, and peace throughout their end-of-life journey.

As a Hospice RN Case Manager, you are a key member of the interdisciplinary team, partnering with clinical leadership to deliver high-quality, patient-centered end-of-life care. This position serves hospice clients in and around our Milwaukee area communities, currently focused in the Waukesha area.

This role is ideal for a nurse driven by a faith-centered mission, who values meaningful connections and provides skilled, compassionate support to patients and families.

You will help coordinate and lead care, supporting the Clinical Administrator and strengthening a hospice program grounded in compassion, dignity, and clinical excellence.

Your Impact

• Lead and coordinate comprehensive patient care plans as part of the interdisciplinary hospice team
• Provide expert clinical assessment, symptom management, and end-of-life care
• Build trusted relationships with patients and families, offering guidance, education, and emotional support
• Collaborate with the Clinical Administrator and care team to ensure exceptional care delivery and outcomes
• Support and strengthen a hospice program rooted in compassion, dignity, and excellence
• Advocate for patient needs while honoring their individual values, faith, and preferences

Responsibilities

The Hospice RN Case Manager ensures quality and safe delivery of hospice services to our clients in their home, skilled nursing facility or assisted living setting. Our Case Managers work to develop, implement and evaluate the plan of care and make necessary revisions to address all problems. They provide coordination of hospice services, maintaining continuity of client care with other health professionals while identifying interdisciplinary care needs. Case Managers utilize assessment, intervention, and teaching skills to maximize patient comfort and to enhance the quality of life for the patient/family.

Essential tasks and duties include providing ongoing assessments of physical, psychological, social, and spiritual needs of the patient and family, provide education, supervision and counseling to the client and their family/caregiver regarding care needs as appropriate to client's needs, providing accurate and appropriate documentation of patient/family services.

Qualifications

• Registered nurse with current licensure with the State Board of Nursing in state(s) in which he/she practices.
• BSN preferred.
• A minimum of three years of nursing experience preferred.
• Critical care/oncology, long-term care, or medical/surgical background with strong knowledge of pain and symptom management preferred.
• Hospice/Home Care experience preferred.
• Excellent interpersonal skills.
• Ability to work with dying patients and caregivers in the home, hospital, and other facility settings.
• Ability to work as a member of an Interdisciplinary Team.
• Experience with symptom management.
• Strong oral and written communications skills.
• Computer skills helpful.
• Reliable transportation, current driver's license and current auto insurance.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care and services options for older adults. Some 8,000 employees serve more than 41,800 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.