DFO&I Salesforce Technical Manager

Position Summary DFO&I Salesforce Technical ManagerLouisville, KYOur Deloitte Customer team helps organizations build deeper customer relationships through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We bring together strategy, advanced analytics, Generative AI, technology, and creative design to enhance customer experiences and support growth and value creation. Our professionals include strategists, data scientists, operators, creatives, designers, engineers, and architects. Together, we balance business strategy, technology, creativity, and ongoing managed services to address complex challenges across customers, partners, constituents, and the workforce.Work you'll doAs a Manager, Technical Transformation on the Digital Foundry, Operate, & Innovation team, you will help lead digital transformation initiatives, support delivery of managed services, and drive innovation across client platforms and solutions.Oversee day-to-day operations for digital platforms, applications, and technology solutions.Lead cross-functional teams to support service delivery, operational performance, and issue resolution.Monitor service level agreements, performance metrics, and operational outcomes to maintain delivery standards.Collaborate with client stakeholders to understand business needs, define operational priorities, and shape transformation roadmaps.Identify and implement opportunities to improve efficiency, scalability, reliability, and innovation across managed services.A successful candidate would possess these skills:Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to mentor and provide clear guidance to othersThe teamOur Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.QualificationsRequired:8+ years of consulting experience, customer operations experience, customer implementation experience, or a combination of these5+ years of experience in end-to-end technical execution across multiple applications and infrastructure platforms5+ years of consulting experience with Salesforce3+ full lifecycle Salesforce implementationsBachelor's degreeAbility to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.Limited immigration sponsorship may be available.Preferred:Master's degree in Computer Science, Information Systems, or another technology field, or equivalent additional years of experienceExperience managing global service delivery across multiple delivery centersExperience with software development lifecycle methodologies, including Agile, Scrum, or Rational Unified ProcessExperience in one or more industry sectors, including Financial Services, Life Sciences, Manufacturing, Technology, Retail, or MediaExperience presenting ideas to client stakeholders and to technical and non-technical audiences Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 364931 Job ID 364931 Package and Technology Enablement | Package Functional Transformation