Collection Specialist

EHC is looking for a Collections Specialist for a Client in the Houston Area

Schedule: Monday–Friday, 7:00 AM – 3:30 PM
Interview Process: Microsoft Teams Video Interview

Position Summary

We are seeking a detail-oriented and customer-focused Collections Specialist to support Accounts Receivable operations. This role is responsible for managing delinquent accounts, driving timely collections, resolving billing issues, and maintaining positive customer relationships.

The ideal candidate will have previous collections experience, a strong understanding of the full Accounts Receivable (AR) cycle, and the ability to work independently while effectively communicating questions or concerns. This individual should be a proactive problem solver who follows tasks through to completion and thrives in a fast-paced environment.

Key Responsibilities

• Monitor Accounts Receivable aging reports and identify overdue customer accounts.
• Make outbound collection calls in a professional and customer-focused manner.
• Contact customers regarding outstanding balances and facilitate timely payment in accordance with payment terms.
• Negotiate payment arrangements and resolve account disputes.
• Investigate and document the root causes of billing and payment issues.
• Send invoice copies and supporting documentation as needed.
• Perform customer account cleanup and account reconciliation activities.
• Maintain accurate and detailed records of all collection activities and customer interactions.
• Respond to internal and external inquiries regarding account status and payment information.
• Collaborate with Sales, Customer Service, and Management to resolve credit and collection matters.
• Minimize bad debt exposure while maximizing collections and cash flow.
• Maintain accurate customer account notes and records within the ERP system.

Required Qualifications

• High school diploma or equivalent.
• Minimum of one year of Accounts Receivable and Collections experience.
• Strong understanding of the complete AR cycle, including:
  • Invoicing
  • Cash Application
  • Collections
• Experience reviewing and managing AR aging reports.
• Knowledge of collection procedures and cash application processes.
• Intermediate proficiency with Microsoft Office Suite, including:
  • Excel (Pivot Tables and VLOOKUPs)
  • Word
  • Outlook
  • PowerPoint
  • Teams
• Strong written and verbal communication skills.
• Excellent organizational, time-management, follow-up, and problem-solving skills.
• Ability to work independently with minimal supervision while knowing when to seek guidance.

Preferred Qualifications

• Experience working with large ERP systems.
• JD Edwards (JDE) experience.
• Customer service experience.
• Ability to build and maintain positive customer relationships.

Ideal Candidate

The successful candidate will:

• Take direction well and work independently.
• Possess a strong customer-service mindset.
• Demonstrate accountability and attention to detail.
• Be an effective problem solver who sees issues through to resolution.
• Communicate professionally with customers and internal stakeholders.
• Adapt quickly in a fast-paced work environment.

Work Environment

This position is primarily office-based and requires regular computer use. Responsibilities include prolonged sitting, typing, and communication via phone, email, and virtual collaboration tools. Occasional interaction with warehouse environments may be required, including the use of appropriate personal protective equipment (PPE).

Employees must be able to occasionally lift and/or move up to 25 pounds and perform the essential functions of the role with or without reasonable accommodation.