Manager, Operations

About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating sneakers, fulfilling orders and ensuring on‑time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. Role Overview As the Manager, Operations at GOAT, you will oversee a dynamic warehouse operations team and ensure that daily capacity goals are met for our customers. This position will be responsible for monitoring order volume and determining staffing needs daily. Strong decision‑making skills will be critical for this role as order volume and the operational needs of the facility can fluctuate day‑to‑day. The planning, organization, and execution of completing daily order volume can be challenging during our current growth, so it will be important that this position will work as a calm, objective‑focused leader to make sure targets are met on a daily basis. In this role, you will: Identify and develop operational improvements related to workflow, resources, and layout. Work with multiple departments (Business Development, Product, etc..) to communicate and work through potential order and inventory related issues. Develop, implement, and enforce processes to mitigate operational misses. Maintain a safe and healthy work environment. Ensure facility compliance with current policies and procedures. Cultivate and enforce best practices. Interview, hire and develop staff. Set daily staffing needs. Set the tone of the leadership team with a calm, positive, focused and forward‑motion leadership style in a high‑pressure, fast‑work environment with consistent changes. Be knowledgeable of the company’s goals. Collect data and analyze trends and behaviors that will allow the organization to improve handling flow and customer experience. We are looking for: Have 5+ years of experience in warehouse operations in a management or supervisory role. Ability to lead and motivate a diverse team of associates. Is highly organized with demonstrated attention to detail. Possesses a financial acumen – recording, tracking and reporting expense control. Must be available and willing to work extended hours as occasionally needed per day or per week, including weekends and holidays, to meet business needs. Strong proficiency in computer skills. Must be able to lift and move boxes (up to 35 pounds). Schedule: Monday‑Friday, rotational start and end times (opening shift start: 6am, closing shift start: 9am) Hiring Range: $93,920 — $117,400 USD Benefits include 401K, paid time off, dental, medical, vision, disability, life insurance options. Equal Employment Opportunity GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice. #J-18808-Ljbffr