Senior Client Advisor

About Gabriela Hearst

Gabriela Hearst is a luxury fashion house recognized for exceptional craftsmanship, timeless design, and a deep commitment to sustainability. Every collection reflects uncompromising quality, innovation, and responsible luxury.

We are seeking an accomplished Senior Client Advisor to join our Madison Avenue flagship boutique. This role is ideal for a seasoned luxury retail professional with an established client following, deep styling expertise, and the ability to mentor others while delivering outstanding results.

Position Overview

The Senior Client Advisor is a top-performing brand ambassador responsible for delivering an elevated, highly personalized luxury shopping experience. This individual brings a mature client book, advanced styling expertise, and a track record of exceeding sales goals, while also serving as a mentor and style authority for the boutique team.

Key Responsibilities

• Deliver an elevated, highly personalized luxury client experience.
• Leverage an existing client book while continuing to build and deepen long-term relationships.
• Consistently achieve and exceed individual and store sales goals and KPIs.
• Drive new business through proactive outreach, clienteling, and networking within the luxury market.
• Serve as a style authority, providing advanced, trend-informed styling recommendations.
• Demonstrate mastery of product knowledge, including craftsmanship, materials, and brand heritage.
• Mentor and coach junior sales associates on styling techniques and clienteling best practices.
• Manage special orders, alterations, and consignments with a high degree of independence.
• Maintain meticulous CRM records and lead proactive client follow-up and outreach strategies.
• Partner with management on visual merchandising standards and boutique presentation.
• Support inventory management and daily operations as needed.
• Represent the brand at trainings, events, and client-facing appearances.

Qualifications

• 6+ years of luxury retail experience, with a track record of top-tier performance.
• Established, active client book required.
• Demonstrated history of consistently meeting or exceeding sales goals.
• Deep passion for luxury fashion, styling, and client experience.
• Exceptional communication and interpersonal skills.
• Highly organized, detail-oriented, and self-directed.
• Polished, professional appearance and demeanor.
• Flexible schedule, including evenings, weekends, and peak retail periods.
• Advanced CRM proficiency and strong command of Microsoft Office.

What We're Looking For

• An entrepreneurial, self-starting mindset.
• A natural relationship builder with a sophisticated client network.
• A collaborative leader who elevates the broader team.
• A highly accountable, results-driven professional.
• Exceptional organization and time management skills.
• An unwavering passion for the luxury client experience.

Benefits

• Competitive compensation
• Personal commission
• Store shared commission
• Employee uniform
• Performance-based incentives offered throughout the year
• Health insurance
• 401(k) retirement plan
• Career growth opportunities within a global luxury fashion house

Closing

At Gabriela Hearst, we believe true luxury is built through craftsmanship, integrity, and meaningful human connection. If you are an accomplished stylist with a proven client following and a passion for creating unforgettable client experiences, we invite you to apply.