Quality Analyst

This person will be responsible for providing support for our warrant management systems, including evaluation of product field performance, customer warranty debits, product field/warranty cost improvement and customer warranty interface. This person will also coordinate with other departments on field issue resolution and improvement and support the tracking of any quality issues.


Warranty & Field Performance Management

• Manage and monitor product field performance and warranty-related issues.
• Evaluate customer warranty debits and determine approval or dispute.
• Negotiate warranty debits and technical justifications with customers.
• Review new or updated customer warranty agreements and escalate unacceptable contractual terms.
• Assist multiple high-profile, high-cost warranty and field issues simultaneously.
• Drive rapid containment and corrective actions to minimize financial and customer impact.

• Log new warranty claims and manage the end-to-end return process.
• Manage warranty returns, including tracking, disposition, and documentation.
• Run validation or diagnostic tests on returned components in conjunction with Quality Technicians.
• Log and document test results accurately in warranty systems/databases.
• Coordinate warranty activities for products produced by third-party processors.
• Maintain accurate warranty data, documentation, and reporting to support internal and customer requirements.

• Perform logical, data-driven analysis of warranty and field failures.
• Identify trends, systemic issues, and improvement opportunities in warranty performance.
• Support continuous improvement initiatives for warranty systems and field performance.
• Provide failure prevention feedback to Product & Manufacturing Engineering.

• Coordinate with Manufacturing Plants, Process Engineering, and Product Engineering to ensure timely root cause analysis and corrective actions for field issues.
• Support structured problem-solving activities (e.g., 8D, A3, root cause analysis), as required.
• Follow up on corrective, preventive, and improvement actions to ensure effectiveness and closure.
• Support the return and handling of suspect or defective material to suppliers.

• Coordinate Layered Process Audits, including:
  • Establishing and communicating audit schedules
  • Maintaining audit records and results
  • Tracking closure of non-conformities
  • Identifying recurring, chronic, or systemic issues
  • Leading the LPA Core Team
  • Preparing, reporting, and presenting LPA status, results, and open actions

• Support Quality Technician activities, as required.
• Support 5S standards within Quality Department areas and other assigned areas.
• Participate in special projects or additional tasks, as assigned.

• 5+ years' manufacturing experience; 3+ years in Quality/Warranty (preferred)
• Experience with warranty returns and field failure analysis
• Hands-on skills in component teardown, inspection, and testing (injectors preferred)
• Ability to analyze returned parts and document findings
• Familiar with Quality Core Tools and ISO 9001
• Strong problem-solving skills (8D, A3, root cause)
• Proficient in MS Office, SAP, and quality systems
• Strong communication, teamwork, and ownership mindset
• Reliable, detail-oriented, and able to manage multiple priorities