Office Operations Manager

Job Description

Office & Administrative Operations Manager

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Full-Time | Retail Operations

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We are seeking an experienced Office & Administrative Operations Manager to oversee the day-to-day administrative functions of a busy retail organization. This is a highly visible, hands-on leadership position responsible for keeping office operations organized, supporting customers and internal teams, and ensuring administrative processes run efficiently.

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The successful candidate will be a strong people leader who is comfortable working in a fast-paced retail environment, handling multiple priorities, resolving customer concerns, and coordinating with sales, warehouse, operations, and vendor partners.

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Key Responsibilities

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• Lead, coach, train, and support an administrative team of approximately 5–7 employees.
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• Manage daily office workflow, staffing priorities, and administrative responsibilities.
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• Serve as a key point of contact for customers and employees, professionally handling questions and escalated situations.
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• Support senior leadership by appropriately prioritizing and directing incoming calls, requests, and issues.
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• Coordinate with manufacturers and vendors regarding merchandise status, order flow, and related follow-up.
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• Work closely with sales, customer service, warehouse, and operations teams to resolve order and customer-related issues.
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• Provide support for dispatch, order processing, documentation, and data entry as needed.
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• Maintain a professional and efficient front-office/customer service environment.
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• Ensure office equipment is properly maintained, and necessary supplies remain adequately stocked.
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• Utilize the company’s retail POS system and Microsoft Office applications to support daily operations.
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• Assist with opening and closing responsibilities as required.
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• Identify opportunities to improve administrative processes, communication, and overall office efficiency.
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Qualifications

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• Previous experience managing an office, administrative, customer service, or retail operations team.
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• Demonstrated ability to coach and develop employees.
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• Strong customer service and conflict-resolution skills.
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• Excellent communication, organization, and problem-solving abilities.
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• Comfortable managing multiple priorities in a high-volume environment.
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• Experience with retail POS systems and Microsoft Office required.
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• Ability to work collaboratively across sales, operations, warehouse, and leadership teams.
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• Professional judgment and discretion when handling sensitive or escalated matters.
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Schedule

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Monday through Friday, with occasional Saturdays and evening coverage as business needs require.

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Ideal Candidate

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This position is well suited for someone who enjoys being at the center of a busy operation and can move comfortably between leading employees, assisting customers, solving problems, coordinating orders, and supporting management. The environment is fast-paced and varied, so adaptability, professionalism, and a strong sense of ownership are essential.

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