Senior Manager, Business Operations

About Veho

Veho's mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.


We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.


Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the 'extension of the brand' and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy's, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.


ABOUT THE ROLE

We are hiring a Senior Manager, Business Operations to be Veho's internal execution engine. This person owns two interconnected things: the operating rhythm that keeps the company aligned on its priorities, and the ability to lead high-priority cross-functional efforts that do not have a natural home.

On the planning side, this means owning the OKR and business planning cadence end to end, making sure leaders are aligned on short-, mid-, and long-term priorities, that planning cycles are sequenced and clear, and that the operating rhythm is reliable and scalable. On the cross-functional side, this means standing up tiger teams, small groups assembled to attack high-priority problems that span functions and lack a clear owner, diagnosing root causes from first principles, and driving durable fixes with speed.

What makes this role hard and interesting is the combination. It takes discipline to run a reliable planning machine and a completely different gear to drop into unfamiliar territory, earn trust without authority, and drive a solution with urgency. This is a builder-operator role, not a coordinator role. You will start as a solo operator and grow the function as the scope earns it.

WHAT YOU'LL DO

OKR & Business Planning

• Own the end-to-end OKR process: drafting, leadership alignment, quarterly tracking, and keeping team goals connected to company priorities.
• Run the planning cadence: sequence short-, mid-, and long-term planning cycles, define inputs and outputs, and keep the process on track.
• Build operating infrastructure: create the templates, trackers, and dashboards that make the planning rhythm repeatable and not dependent on heroics.
• Drive decisions, not just process: produce pre-reads and decision-forcing content that help senior leaders align quickly and leave the room with clear owners and next steps.
• Serve as a trusted partner to leadership: turn ambiguous priorities into actionable plans that people actually execute, and messy operational data into key insights leadership actually needs to act on.

Tiger Teams & Cross-Functional Execution

• Stand up and lead tiger teams on high-priority cross-functional problems that span functions and lack a clear owner. Define the scope, align on what done looks like, and drive to a resolution.
• Diagnose from first principles: go to where the work actually happens- the warehouse, the route, the dock, the raw data- to find root causes rather than relying on second-hand reports.
• Run the workplan: define milestones, assign owners, run the cadence, and clear blockers with urgency.
• Land the fix: hand off a durable solution to a permanent owner so the problem stays solved and the value is captured.
• Build stakeholder relationships: earn influence through competence and follow-through, not title. Surface problems and bad news early.

WHAT WE'RE LOOKING FOR

Experience

• 8+ years of total experience, with a strong foundation in management consulting and a meaningful chapter in Strategy & Operations or BizOps at a high-growth company.
• A demonstrated track record of driving concrete operational outcomes, not just producing analysis or recommendations.
• Hands-on experience owning a planning or OKR process, or a clear analog.
• Fluency using AI tools to accelerate analysis, reporting, and execution.
• Experience at a company with physical or logistical operations (logistics, supply chain, marketplaces, on-demand) is a plus.

How You Work

• Process builder: you productize everything. You turn a one-off effort into a repeatable system, then optimize it. You build infrastructure that scales without you.
• First-principles problem solver: you break unfamiliar problems down to their fundamentals and reason backward from the outcome. You do not pattern-match to how it was done somewhere else.
• Clear communicator: your pre-reads and recommendations make it easy for busy leaders to decide. You simplify without making things simplistic.
• Analytically rigorous: the language of your decisions is data and logic. You are comfortable building models, dashboards, and KPI frameworks.
• Strong cross-functional operator: you earn influence through competence and follow-through. You drive outcomes through teams you do not own.
• Bias toward action: you operate with urgency and make calls with imperfect information, then adjust in motion.
• Willing to get your hands dirty: you know the right answer lives where the work happens, not in a deck. You go to the front line.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.


Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

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