Senior Manager, Operations

Senior Manager, Operations

New York, NY (Hybrid)

About the Role

Behind many of life's most important transactions — buying a house, applying for a mortgage, getting a small business loan, or refinancing a credit card — is a network of credit relationships. Setpoint provides critical operational infrastructure for relationships between the world's largest banks, credit funds and capital markets counterparties. We're building trust in this system of credit.

At Setpoint Capital, we believe operational excellence is a core competitive advantage. Our Operations team plays a critical role across every stage of the investment lifecycle, supporting deals from close through ongoing portfolio management.

Setpoint Capital is looking for a Senior Manager to join the Operations team. Reporting to the Head of Operations, this is a senior role with significant ownership across the deal lifecycle. The ideal candidate thrives in a fast-moving environment, and takes pride in building the processes that let a high-performing team scale.

Who Will Love This Job

• A doer: You have a strong bias towards action and a "get it done" mentality.
• A systems thinker: You can map complex workflows end-to-end, identify where things break, and build processes that hold up at scale.
• A great communicator: You possess clear written and verbal communication skills, pay close attention to detail, and build strong relationships across teams and with external counterparties.
• A multi-tasker: You can manage multiple deals and operational workflows simultaneously and execute them reliably under tight deadlines.
• A problem-solver: You get to expert status quickly in new areas, understand what matters most, and drive issues to resolution.
• A process driver: You can pick up complex systems — legal structures, leverage facilities, custody workflows — and design repeatable, scalable solutions.

What You'll Do

• Lead pre-close operational diligence for new facilities, including KYC/OFAC, insurance, custody and servicing structure setup, data tape configuration, and cash controls.
• Manage post-close operations across the portfolio, including custody oversight, daily funding request review and approvals, and facility monitoring.
• Determine the timing and sizing of leverage draws and paydowns across facilities; prepare borrowing bases and manage lender submissions in coordination with Debt Capital Markets.
• Run lien search and BPO refresh processes across the portfolio.
• Support enforcement actions and special situations, including servicer transitions and collateral control measures.
• Partner cross-functionally with Investments, Legal, Finance, and Debt Capital Markets on deal execution, renewals, amendments, and lender reporting requirements.
• Ensure portfolio and collateral data is accurately captured in internal systems, partnering with the analytics team to maintain reporting integrity.
• Coordinate technology onboarding for new facilities and contribute to process and product improvements with the Setpoint Technology team.
• Leverage AI tools to automate and improve operational workflows, reduce risk, and enhance team efficiency.
• Identify operational risks and inefficiencies; drive improvements that support scalability as the portfolio grows.

You Should Have

• 5–8 years of experience in operations, structured finance, credit, or asset management; experience in real estate finance or specialty lending strongly preferred.
• Familiarity with credit facility mechanics: borrowing bases, advance rates, eligibility criteria, concentration limits, and leverage partner reporting.
• Strong Excel skills; comfort with data and reporting tools (SQL or BI tools a plus).
• Ability to independently manage multiple complex workflows under tight deadlines.
• Clear, concise communicator; comfortable engaging across functions and with external counterparties (borrowers, lenders, custodians, servicers).
• High judgment and ability to operate with limited oversight in ambiguous or time-sensitive situations.
• Experience in a high-growth environment strongly preferred.

About Setpoint

Setpoint provides purpose-built capital and technology to asset-backed borrowers and lenders. Our platform is the funding operating system for originators: it verifies and stores documents; automates critical calculations and compliance reporting; and digitizes assets like homes or cars. Setpoint's technology makes warehouse transactions instant and error free.

In August 2024, Setpoint announced the successful completion of its $31 million Series B funding round. 645 Ventures led the round, with significant strategic investments from Citi and Wells Fargo, alongside Andreessen Horowitz, NextView Ventures, Floating Point, Henry Kravis, Zillow founder's 75 & Sunny, Vesta Ventures, Fifth Wall, Eltura Ventures, and Outrunner Capital.

We offer a comprehensive benefits package that includes competitive salaries, stock options, medical, dental, and vision coverage, 401(k), short term and long term disability coverage, and flexible vacation. We have offices in Austin, TX, New York City, NY, and Salt Lake City, UT with hybrid roles based in these locations and an expectation of two days a week in office (Tuesdays and Thursdays).

Compensation: $130,000 - $180,000 OTE dependent on multiple factors, which may include the candidate's skills, experience, location, and other qualifications. This role also includes meaningful equity.

Setpoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.