Customer Service Representative

Customer Service Rep

Join The HOYA Vision Care Team!

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

We are currently hiring a Customer Service Rep in our Ramsey, MN location!

Pay Rate: $20/hr

Schedule: Monday – Friday; 9am – 5:30pm

What's in it for you?

• Health/Dental/Vision/Disability Insurance
• Tuition Reimbursement
• 401K plans
• PTO and Paid Holidays
• And more!

What you'll do:

• Answer incoming inquiry calls and in rare occasions, in person, from Customers in a professional manner
• Fill out Rx order forms and quote prices
• Adjust complaints concerning billing and services rendered
• Refer complaints of service failures to designated department managers for investigation
• Locate an order's current or past position in the facility by looking in computer system
• Tag trays when necessary
• Pull original invoices for redo's, enter redo orders over phone, issue credits for redo's
• Give estimated finish times, monitor own "promise jobs" and notify customers of delays
• Archive prior work for restarts per doctors instructions
• Cross-train to help where needed and as directed by the Supervisor

Qualifications:

• High School Diploma or GED
• 2 years of telephone customer service experience is a plus
• Optical experience recommended
• Must work out of the Ramsey office (not remote)

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It's a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose, and who embrace growth, so our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.